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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
548 ratings and 267 comments received in the last 90 days.
08 April 2025
You were made to feel welcome from start to finish a 5 star service all round.
06 April 2025
Very satisfied, but experience slightly marred by not being prompted about electric door mirrors not being standard
05 April 2025
Extremely satisfied, everyone was very professional.
03 April 2025
Great salesman - James and friendly manager. Dealt with very efficiently and friendly - no pressure and extremely helpful.
03 April 2025
Paul and James have been very helpful during the process and, I understand, arranged for a special collection of the vehicle from the port at Southampton to ensure I got the vehicle on time with the additional dealer fitted accessories completed.
02 April 2025
Every person I dealt with was very professional , the whole process was enjoyable as it should be when buying a new car , there was also no pressure and the whole team insured that they got me into the vehicle I wanted .
02 April 2025
Very informative, good Knowledge.
02 April 2025
The process was very straightforward. The staff were knowledgable and friendly. I was kept up to date during the purchase and delivery process. Very happy with the service and the car as well.
01 April 2025
James was able to achieve a quick turnaround once the car arrived which helped fit with my schedule. Very thorough handover with a nice touch of revealing the car in a special handover area
31 March 2025
James is very professional in his approach.
30 March 2025
Everything explained. No time wasting or fussing, really appreciated as I had a long drive home.
29 March 2025
James was a pleasure to deal with from start to finish
28 March 2025
Very welcoming and helpful assistance
28 March 2025
Very smooth experience
26 March 2025
Car was not waxed on delivery.
25 March 2025
At the day of the delivery, It can't be more helpful from Lewis show me how to use the car and spend a good time with me makes such big difference.
18 March 2025
The car came really quickly and was perfect. Thomas talked me through the whole build of the vehicle so that nothing was missed. On collection the service was just as friendly and professional. I had full confidence to drive away in my new car.
12 March 2025
I had a good briefing on the general layout of the vehicle and its controls . I also liked the 'presentation' room that the3 car was parked in.
12 March 2025
Tom went over and above in the standard of service given and both my partner and I were very happy with the experience.
11 March 2025
.
09 March 2025
excellent service
08 March 2025
Car well presented, well explained and timely.
08 March 2025
Loved the whole experience , Lewis is a star
06 March 2025
My sales assistant kept me informed on delivery dates and managed to hand over our new car on the 1st March even though he already had a busy schedule of handovers he was even prepared to work a Sunday so we could receive our new car
06 March 2025
As per above.
05 March 2025
No request was too much hassle, we were treated exceptionally well.
05 March 2025
James Trillwood looked after me from the initial order to the final handover. I was kept fully informed throughout.
14 February 2025
Everything went so smoothly. Show room was comfortable. Will even sorted out a coffee for me to be ready when I arrived!
11 February 2025
A thorough explanation of the car was undertaken when I collected it
07 February 2025
Although there was an isue with the preparation of the new car my sales executive, Lewis Szulc, arranged for the problem to be resolved without any fuss and to my complete satisfaction. Lewis is a credit to the dealership.
05 February 2025
Excellent, quick, easy and personalised to me and my new car, very thoroug hwith new car set up and with any queries that i had with the technology involved in the new car
01 February 2025
I needed a car quickly & delivery was organised swiftly
15 April 2025
Everyone super helpful
15 April 2025
Not happy at all. I explained to a lady who called me yesterday.
15 April 2025
A good service as usual, timely and informative
14 April 2025
The experience is excellent. Everybody is very pleasant and helpful. William Macey in particular has been extremely helpful and charming
14 April 2025
Loved that my cat was also cleaned! An unexpected treat. Thank you.
14 April 2025
A disappointing experience - the technician spilled brake fluid which then leaked from the engine bay and necessitated an emergency recovery - but thankfully the Service team were great in promptly sorting this with minimal disruption to me.
13 April 2025
Efficient, excellent courtesy vehicle. Complementary gift. Friendly staff.
12 April 2025
Completed job to our satisfaction
12 April 2025
Great service.
12 April 2025
Good service, clear instructions, staff v helpful
10 April 2025
Lorraine who looked after me was very helpful, informative and knowledgeable.
10 April 2025
How many surveys do I need to fill out? Why are you and the dealership not more closely aligned?
09 April 2025
Really friendly and helpful service staff
09 April 2025
Excellent service
08 April 2025
All good.
08 April 2025
Fixed an issue i asked to be looked at
08 April 2025
Not all items on the job sheet were carried out The one not done was carried over from the previous MOT carried out by BMW . The service desk was unable to explain why it had not been done. State of vehicle on return were was good.
07 April 2025
After a issue with the booking system, the staff came up with a solution and kept me happy.
07 April 2025
i try to book the while you wait appointments, it works very well for me as i work in the total opposite direction.
05 April 2025
Only 2 out of 3 issues sorted
05 April 2025
All of the correct advice is given and parts used are genuine and correctly fitted, given great peace of mind
05 April 2025
Ease of drop off, regular updates, ease of collection. Car repaired, advisories advised (!) and washed too
05 April 2025
Did my health check and air conditioning as required.
05 April 2025
Jason was very helpful and kept me informed at all times.
05 April 2025
Good communication. Time taken for service as advised. Comfortable environment and facilities while waiting. Excellent, friendly, helpful, and efficient customer service from Lorraine.
05 April 2025
The young salesman was very pleasant and very helpful. He really tried his best to satisfy me. I was very impressed but he wasn't helped by the
03 April 2025
Only down side was the car wash after the service very disappointing as only did half a job.
03 April 2025
Very helpful
03 April 2025
The reason for the visit was a warranty issue with a faulty key. It needed a replacement key, which wasn't available when I collected the car. I had to go back a few days later to pick it up and it wasn't programmed to the car or my profile.
03 April 2025
Friendly professional helpful and great service very happy
02 April 2025
Very professional team
02 April 2025
It was fine.
02 April 2025
Natalie made sure I was kept informed and looked after. Reception staff also friendly and asking customers if they need refreshments
02 April 2025
This time it was for a seasonal health check as part of the BMW service package so far so good
31 March 2025
Considerate and efficient staff. Credit to your company
31 March 2025
Very fast turnaround and great communication in regards to getting my vehicle booked in/collected/arranging a hire car.
31 March 2025
Check in was straightforward, and I was kept up to date on progress. The work was completed within the 2.5 hour window
31 March 2025
Excellent communication throughout the day, all jobs carried out and the car returned in recently cleaned condition. Delighted
31 March 2025
The service personel at Cambourne are extremely helpful
30 March 2025
I am satisfied, everything went well; a 5-star service level was years ago, when the car was also cleaned inside, there was fresh food to eat in the morning and the internet connection was better (worked for emails but not for audio calls).
30 March 2025
No issues or problems at all with any aspect of the service.
30 March 2025
The gentleman who dealt with me was nothing but helpful and a pleasure to deal with
29 March 2025
Excellent service
29 March 2025
Great customer service. Jason was very friendly. Provided free health check and were transparent about what needed doing and when.
29 March 2025
Again, everything was smooth from booking to receive the courtesy car but mostly the gentleman looking after me Jason made the experience very nice indeed.
29 March 2025
Good communication from team about what needed to be done. Like the option of making interest free payments via bumper.
28 March 2025
All explained properly and video with the checks sent
27 March 2025
Jason and Natalie were very pleasant. Much improved customer service from visits of a few years ago
27 March 2025
It was kind.
26 March 2025
Work completed at time and for cost quoted. Good welcome when I dropped car off and good communications from service advisor during the day. He also gave a realistic and honest view of the couple advisories raised (ie not in any way urgent)
26 March 2025
The guy and you washed my Bimmer x
26 March 2025
I had an very good experience at the service desk, especially Lorraine who helped me My BMW app. They kept me informed of the progress of how my car was going through the checklist.
25 March 2025
Efficient, friendly. Cannot fault your staff, they are great!
25 March 2025
Lorraine was attentive and answered my questions
25 March 2025
The car was a bit over priced in my opinion but the service during the buying process and since has gone some way to making the price bearable
25 March 2025
Staff are always helpful and responsive
25 March 2025
Matthew was very helpful and kept in contact with me though the day.
25 March 2025
Work carried out on time and as expected. Service advisor Matthew kept me informed and was friendly and helpful.
25 March 2025
Everything was done professionally
25 March 2025
Service completed in timely manner while I waited, including additional aircon refresh. Lorraine was friendly & helpful - explained advisory items very clearly & also ongoing service plan quoted. Coffee & biscuits nice!
25 March 2025
Had a email with a code service20. Tried to use it but wasn't taken off my invoice by service team
24 March 2025
Friendly and helpful service
24 March 2025
The service experience was smooth and straightforward.
24 March 2025
Good service
24 March 2025
Didn't need to change discs and pleasant staff
24 March 2025
I received particularly good support from Lorraine Cook when dealing with some technical issues in the payment process.
23 March 2025
Jason was incredibly polite and helpful, took time to answer any of my questions and elaborate on the vehicle health check.
22 March 2025
Completly satisfied as Group 1 provided a quick, efficient, and professional service!!
22 March 2025
The whole process from booking to collection was smooth and professional throughout.
21 March 2025
I encountered no issues and the work was completed according to the requirements.
21 March 2025
Fantastic service. Always very friendly and professional.
20 March 2025
Clear and regular communication about the issue, plan to fix and work completed on time.
19 March 2025
Friendly and professional service. The recall work was able to be booked in quickly and was carried out without any issues.
19 March 2025
The staff were very helpful and friendly
19 March 2025
Easy to arrange the service and MOT. Clear upfront costs and kept me in touch with what was going on all through the process. Lorraine was very helpful.
19 March 2025
No complaints at all about the service centre Again, shame the sales experience was so bad that I won't buy from this dealer ever again
19 March 2025
Fast efficient service
18 March 2025
No issues
18 March 2025
We are satisfied with the service.
18 March 2025
Great service all round. Thanks.
17 March 2025
Above and beyond requirement
17 March 2025
The service took over three hours (estimated 2.5 to 3) caused by a delay in getting the car washed. It would have been useful to know about the potential for delay before opting for the wash (I was waiting for the car to be serviced)
17 March 2025
Kept well informed, given suitable loan car and completed on time
17 March 2025
The service was good
17 March 2025
All good except the centre is a long way out of Cambridge!
16 March 2025
Helpful, professional and efficient service
16 March 2025
Jeremy provided a high class service, very friendly and helpful. I will recommend Group 1 Cambridge to all of my friends and family.
16 March 2025
Very limited service loan cars available, they now charge which wasn't to the case before. They forgot to clean the vehicle despite being promised .
14 March 2025
It all comes down to the staff, very friendly , helpful and professional, Very nice from the moment i arrived , to collection time when i was taken to my car with a very nice lady, sorry i don't know her name, car nicely cleaned which really is great
14 March 2025
Great site and service
13 March 2025
Friendly staff and lovely atmosphere. Great service every time.
13 March 2025
Things were done when they said they would be and just eas kept updated
13 March 2025
Perfect
13 March 2025
The purpose was not achieved. EGR recall service outstanding for almost 2 years, booked in last October and cancelled by BMW then took the car in this time and parts were not available. Service inspection and car clean otherwise excellent.
13 March 2025
Again the staff, handled the siutation with my X5 brilliantly.
12 March 2025
Service provided by Group 1 Cambridge, and by Lorraine Cook in particular was fantastic. Even to the point of arranging a repair under good-will from BMW at no cost to myself.
12 March 2025
Very professional
12 March 2025
They picked up on that we need a a new tyre on their health check, would not of known otherwise
11 March 2025
Happy with service provided.
11 March 2025
Sarah Moore is efficient, friendly and its always a pleasure to have her look after me
11 March 2025
The service team are fantastic! Super friendly and helpful
10 March 2025
Did what was asked and required
10 March 2025
The company has star quality.
10 March 2025
I was kept fully informed from booking through to car return.
10 March 2025
Lorraine and Matthew were great to deal with both checking in and out of service and getting a loan car.
09 March 2025
Everything is explained and very timely
09 March 2025
I dealt with Matthew, who updated me at every stage: status of repair, estimated cost and expected completion time. The last update was to tell me the exact cost and that my car was ready. I was shown to my car on collection.
08 March 2025
Lorraine did not come over to introduce herself yet she had the audacity to ask for a 9/10 on a customer feedback form. Wished to look at the cars as am currently looking to replace my car but would not come to BMW Cambridge again.
08 March 2025
They go the extra mile to see that I'm completely happy at every stage of the process
08 March 2025
The car was fixed and i was completely satisfied and as previous stated will return
08 March 2025
Good service.
08 March 2025
10/10
08 March 2025
Waiting time was a little long but i did have some works completed to pass MoT
08 March 2025
I am dissatisfied with my service experience at Group 1 Cambridge. During the service, my windscreen was damaged, and despite multiple attempts to contact the team via email, calls, and in-person visits, I have not received a resolution.
07 March 2025
felt very well looked after from when I arrived until I left
07 March 2025
Aforementioned.
07 March 2025
Good professional service
06 March 2025
All to plan
06 March 2025
Staff very friendly and knowledgeable. And also give honest assessments about what needs to be done and the cost
06 March 2025
Friendly team.
06 March 2025
Very professional service
06 March 2025
Lorraine was very welcoming and pleasant and facilities were good while waiting
05 March 2025
Very busy on the day, nevertheless all went well.
05 March 2025
No complaints. You are local to me, easy to deal with, and better in every respect than Stevenage BMW.
05 March 2025
For the quick turnaround, friendly and well informed service provided. They also checked my tires air pressure.
04 March 2025
Jason was just superb, everything I would expect from a service advisor, and far in excess of many of the experiences I have had over the years at various BMW dealerships.
04 March 2025
The car had to be kept over a weekend. It was inconvenient to me to arrange a lift to pick it up on the morning day having out plans in place on the day it was booked in for.
04 March 2025
Good service
03 March 2025
Jason was very nice and knew his work. I had a pleasant experience working with him .
03 March 2025
Dealt with my breakdown quickly and kept me updated
03 March 2025
Car serviced cleaned.and ready in four hours.
02 March 2025
Well explained and carried out what they said they'd do. At the end, when collecting my car, the member of staff look me out to my car which was really appreciated as it would have taken me a while to find it on the forecourt. Washed car too!!
02 March 2025
Really good, Matthew was great, friendly and well informed to answer my questions
02 March 2025
I would like my check in time to be more in tune with the time given when I arrived
02 March 2025
Jason was very efficient and helpful. Because I was waiting he ensured it was done as quickly as possible. And the expertise and quality of the work is excellent.
02 March 2025
On calling on the phone or when dealing with the service department the staff have been alert and interested - quickly focussing on my needs for my car - created a plan with options and sorted the way forward - kept informed about collection.
01 March 2025
Great customer service
01 March 2025
See above
27 February 2025
Jason, the Service manager was friendly, very well informed and most helpful and made the whole process easy. Excellent!
27 February 2025
Satisfied with the service.
27 February 2025
Issue resolved , totally satisfied
27 February 2025
Excellent
27 February 2025
I am not so sure but I started hearing some click sound at the back of my tires after bringing it for servicing. I was told it could be my brakes or tires which were already worn out. So I changed them and I am now observing. Putting here to inform
27 February 2025
Matthew was very helpful, was best experience I've had at a bmw centre so far. Didn't rush and explained everything thoroughly
27 February 2025
Quick, responsive, professional
25 February 2025
Very helpful staff, excellent service
24 February 2025
I was kept informed of what the car needed
24 February 2025
As above
24 February 2025
Everything went to plan
24 February 2025
Same as above
24 February 2025
All work completed to a high standard. The support given by the staff was 2nd to none.
24 February 2025
good communication and progress updates.
24 February 2025
No issues with service
23 February 2025
Nothing was to much trouble
23 February 2025
They know their business - very efficient
23 February 2025
see above
23 February 2025
Good location and internet for laptop
22 February 2025
Always an enjoyable experience at Group One Cambridge
22 February 2025
Matthew was extremely helpul in dealing with both the recall and use of loan car.
22 February 2025
Always helpful.
22 February 2025
The car only came in for an MOT. I specifically asked for it now to be cleaned. I washed it the day before so it didn't need cleaning. It still got washed and the paintwork became damaged with swirls. The dealer apologised.
22 February 2025
Very good.
22 February 2025
Efficient service and good communication.
22 February 2025
No not at all an additional 200pounds should not have happened if you take care of my car better
21 February 2025
Lorraine went out of her way to help
20 February 2025
Again it falls around the team and the effort that is put in by all, there really is a common theme with regards to staff who just deliver.
19 February 2025
There was nothing, not to be satisfied about except the long lead time for one of the shock absorbers, mentioned above. And that is BMWs fault, not Group 1's fault.
19 February 2025
Good communication from Natalie (she was great) but it was odd that the dealership was not sure what car I had even though I provided the reg when booking. It would have been nice to get a courtesy car which was on a par with my own or better.
18 February 2025
Lorraine was really nice & friendly to deal with.
18 February 2025
Always keep you informed of work progress.
18 February 2025
Solved all my issues with my car on the day
18 February 2025
See above.
17 February 2025
Apart from the price of the repair, all was good.
15 February 2025
The service we received was brilliant upon arrival to BMW along with ongoing communication and updates. Upon collection of the vehicle the service was exceptional, helpful, informative and friendly. Would definitely recommend.
14 February 2025
Jason at the service dept was great. He was as always helpful and very friendly. And a pleasure to deal with.
14 February 2025
Service reception area a lady called Natalie I think was very helpful and remembered me from my previous visits
14 February 2025
Car was ready when promised
14 February 2025
After the initial booking in we were kept up to date with reminders of our appointment. On arrival Natalie had everything ready for a smooth efficient handover of keys and kept us informed on progress of vehicle. Vehicle all cleaned on collection.
13 February 2025
Satisfied - could be more cost competitive
13 February 2025
The service staff (Lorraine especially) were all very friendly, professional and well-informed. I was looked after well and my while-you-wait service was completed quickly and without any fuss.
12 February 2025
See above. I should like to add that the personnel I dealt with in the Service area were extremely friendly, welcoming and polite. I should have added that I had to spend an additional £35 to hire a car to take me home and return in the afternoon.
12 February 2025
Explanation of potential costs at next major service were clearly explained
12 February 2025
See above
12 February 2025
Satisfied with service- but disappointed that I requested some quotes for some more works. Was advised these would be dealt with and sent to me. Still waiting...
12 February 2025
Professional and personable service, before and during my car being with Group One. Will was excellent
11 February 2025
Matthew went the extra mile, even trying to diagnose a separate issue I had
11 February 2025
Warm welcome work carried out as required
11 February 2025
Job sorted at agreed price. Asked for new battery for key fob and this was not done
10 February 2025
Efficient and courteous service. Kept me informed.
10 February 2025
When booking in work to be carried out while a customer is waiting, it would be good to be given a time window for how long the work is expected to take, for example 60 minutes or 60-90 minutes, or up to 2 hours for example.
10 February 2025
The car wash could have been better but do understand it's free
10 February 2025
Group 1 Cambridge was amazing from the start, yes the showroom and services are great, but the staff that work there are truly amazing. Natalie was amazing and provided the best level support and help she could. likewise for Lewis and Callum.
10 February 2025
As above, really pleased with the level of service offered at this garage. Tom and James have us all the advice, help and support we needed to make the right decision. I couldn't fault the experience.
09 February 2025
Did what was agreed
09 February 2025
Service from Lorraine
09 February 2025
I was especially happy with the engineer who finally solved the ridiculous problem of the wiper blades which for years have smeared and made a dreadful noise. Thank you
09 February 2025
Still waiitng for condensation inside lens to dry up
09 February 2025
Helpful and efficient.
08 February 2025
Informative video by caring staff. BMW only recommends what you need, no added extras
08 February 2025
See above
08 February 2025
Natalie, the lady who dealt with me was excellent.
07 February 2025
Very
07 February 2025
Natalie kept me informed.
05 February 2025
The foregoing answer.
03 February 2025
quick and easy
03 February 2025
I do not like that service masters always change adjustment of my sit position
03 February 2025
I was given clear information throughout, and the car was ready in time for me to drive home at the end of the working day. Couldn't ask for better service.
03 February 2025
Kept me informed
02 February 2025
The work was finished on time.
02 February 2025
my recent visit has left me with an issue / mark on my Nav screen which wasnt there before it went in for the work. I am extremely unhappy about this.
02 February 2025
The actual techician work was good, I've no complaints there. Phone call confirming the extra work was also good. But lack of call or msg at the end of the day, and discrepancy between the video and the vehicle report on pad wear is disappointing.
02 February 2025
Pleased with the Service including cleaning the Car especially the wheels.
01 February 2025
Brilliant
01 February 2025
Service department was 100 percent efficient and friendly.
31 January 2025
Professionally
31 January 2025
Absolutely great service
30 January 2025
Completed task as required without breaking anything else.
30 January 2025
The quality of the vehicle and customer service was excellent. However, I think BMW should be more forward about the cost. Currently, I feel the practice of pricing at point of service is anti-consumer. Also, fewer feedback reminders please.
29 January 2025
Again, one star lost for booking issue
28 January 2025
Very helpful service team.
28 January 2025
I'm very satisfied. The car is running very smoothly - better than ever! (And after driving Hyundai for three days I knew how much I missed my BMW.)
28 January 2025
Excellent. Natalie even let me borrow a phone charger.
28 January 2025
The experience from booking to completion of work was straightforward and went smoothly.
28 January 2025
As I said it was smooth and as expected but I have one issue still unresolved.
28 January 2025
Very pleased with the clear communication and help I had from the dealership. They laid out all of my service options very clearly and made it all very easy to understand. I would happily recommend them to anyone.
27 January 2025
Wonderful friendly service.
26 January 2025
on time and very pleasant experience
25 January 2025
Friendly, helpful staff who are knowledgeable
25 January 2025
Everything was explained well and in advance so I knew what I was paying for at collection.
24 January 2025
People make things work and they still have ....people :-)
24 January 2025
Polite, friendly, professional staff across whole experience from booking the appointment to collecting my car afterwards. Efficient service, and good comms / updates at all times. Nothing I would change.
23 January 2025
Great communication and service - Matt in servicing was excellent.The overall work done was 1st class (including fixing a rattle that was driving me nuts!)
23 January 2025
MOT passed, brake fluid replaced. Service did what it was supposed to do.
23 January 2025
All Staff were excellent.
13 April 2025
Very grateful to Mr Smitham for delivering my new car.