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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
435 ratings and 284 comments received in the last 90 days.
04 September 2026
The experience with Group1 Cambridge,was exceptional, from the first phone enquiry to finally picking up the car. James Trillwell, found the car I wanted,within a few hours of our initial phone conversation.
30 August 2026
Good service
25 August 2026
Extremely polite and helpful
13 August 2026
Excellent service from Lewis
11 August 2026
Both Lewis Szulc and James D'Arcy were most helpful and professional in sorting us out an excellent deal on a new iX2. The purchasing process was painless and everything was explained clearly - superb service as usual.
10 August 2026
A relaxed and reassuring experience; no hard sell; full and straighforward answers to questions raised. Further support at home in navigating the BMW App, the in-car equipment and on-screen systems was welcome and useful
02 August 2026
Very easy process, from start to finish. Our salesman, Stuart Taylor, was able to help with all of our questions and paperwork. This is the 6th car we have bought from him and are thankful for his knowledge and expertise
02 August 2026
A 5 star rating is surely self-explanatory! Nothing to complain about!
01 August 2026
Robert once again found me the perfect car in this case a i4M60, handover was fantastic got everything set up. Love the car it's beautiful
31 July 2026
Everyone was helpful and understanding.
31 July 2026
Friendly and efficient
29 July 2026
Both Paul Smitham and James White were very helpful and both made the process very smooth and very accommodating with my specific requirements for purchasing and picking up the car.
28 July 2026
Group 1 Cambridge has the best sales team when i compare it with Chelmsford and closed Stansted. I would like to especially thanks to James Darcy (since 2022) and William Macey (for my latest purchase) for being the best sales person
27 July 2026
James made the whole experience effortless. The purchase process was quick and easy and the customer service exceptional. A truly great experience at BMW Cambourn
23 July 2026
From start to finish my car purchase was made easy, first class treatment.
23 July 2026
The process was straight forward with clear explanations of all the options available and timely communication.
19 July 2026
Very responsive sales assistant (James Trillwood). Fantastic car
17 July 2026
Paul smitham was amazing
14 July 2026
Very quick process. Perfect
11 July 2026
I have been extremely happy for the service and guidance. Lewis has been professional and friendly in helping me configuring the car and during all the process of the purchase and delivery. Always helpful by email and ready to answer all my questions
05 July 2026
From initial contact to final sale service was excellent
03 July 2026
The staff at the centre were courteous and well informed staff and very professional. Facilities at the centre were excellent, and the purchase transaction was seamless.
02 July 2026
Lewis Szulc was particularly helpful in describing the operation of the vehicle
28 June 2026
Was good
26 June 2026
The sales process was smooth and James provided clear information about the new car, finance offer and my part exchange. Overall great customer service from start to finish.
25 June 2026
I am very satisfied with my experience. I initially inquired in April but needed some time to decide if I wanted to purchase a car. I was not pressured at all and when I inquired again, appointment was arranged quickly and I was looked after well.
24 June 2026
Adam Bonnet was responsive, efficient and thorough.
23 June 2026
Very pleased. William Macey was an extremely good sales person and made the whole experience enjoyable. Thanks to his efforts we bought a new car rather than a few months old car which was our original intention.
21 June 2026
Tax web page went down and software had to be reinstalled on car. It made it a long day
15 June 2026
Very welcoming and informative and kept up to dat with what was going on.
12 June 2026
Adam and the rest of the team were so helpful. Absolutely loving the new car - everything was a quick and smooth process
04 September 2026
The service was very good
03 September 2026
The member of staff that explained my MOT results and took payment was very polite, friendly and helpful.
02 September 2026
Very polite staff and very helpful answering all my questions. Car was serviced and was ready for collection by lunchtime
02 September 2026
The work was done well and the price fair. It could have been even better if you had realised I was on site and waiting rather than hoping I would pick up a text message - and of course the lack of biscuits or any food options during a 3 hour wait.
02 September 2026
Martim very helpful. Competitive pricing
02 September 2026
Handled smoothly & timely and the service reps who dealt with me were friendly and efficient
01 September 2026
Very good staff and lovely Centre.
01 September 2026
Happy with the service from reception at the service desk to the handover of my car on completion
01 September 2026
The appointment was a sit and wait MOT which lasted 3 hours, well beyond the expected duration of 45-90 mins. I generally receive very good service from the team at Cambourne, so it was a little disappointing this time.
31 August 2026
Professional service
30 August 2026
MOT test was conducted without a problem, however I requested my car be topped up with Adblu, but this was not carried out. I didn't realise until I had returned home.
30 August 2026
2 hour waiting appointment for a Brake Fluid change and complimentary wash was fine. but it took just on 2hrs 40min rather than the expected 2 hours
30 August 2026
the team was professional and frindly. the proccess was fast, no dealy no
30 August 2026
Completely satisfied, very thorough service, and a friendly welcome.
29 August 2026
Service was great but the price of initial hour of diagnostics is high.
29 August 2026
Very professional and polite approach
29 August 2026
This is the first time i have not been satisfied with the service by Group 1. My car was booked in for a scheduled MOT at 1pm. I had already pre registered the check in process and arrived early at 12.50. My car was handed back to me at 3.45pm. !!!!
29 August 2026
It was ok. , nothing stood out
29 August 2026
Easy to book and schedule. Trouble-free visit and plenty of courtesy on collection.
28 August 2026
The booking system didn't work. Then when car was bought in no one looked at it till late in the day then sent me an email about 4pm with extra works needed. I responded but the work wasn't done. I got a message to pick up about 5pm. Not enough space
27 August 2026
Everything went as planned
27 August 2026
Service was great and easy, it would have been good to receive a call when the service was complete so I could have picked the car up earlier. Not a huge issue
27 August 2026
Very welcoming on arrival, kept me informed car washed at the end of the service.
26 August 2026
Car repaired under warranty. Ready on time. Full explanation what was wrong. Good communication
26 August 2026
Efficient
26 August 2026
Bmw were unable to resolve all of the issues that I booked the car in for however only able to tell me this on arrival they couldn't accept my AMEX despite being told they took AMEX. The project took three days when I was quoted one.
26 August 2026
On a time of my choosing and work completed while I waited
26 August 2026
Super simple to book and excellent value for money. Loads of info about my car & the service itself. Team always helpful
26 August 2026
Always receive exceptional service from Cambourne
26 August 2026
No effort to help me sell my car despite having purchased it from your firm
25 August 2026
Your customer care is non existent. Having been a customer from the Cambridge branch at Shelford and now Cambourne for over 30 years, customer relations have changed significantly.
24 August 2026
Poor service as requested on the comments form and also phoned up about an issue and was completely ignored. Martin from the service department just tried to fob me off
24 August 2026
Very thorough service
23 August 2026
Overall I was satisfied although the actual service cost was much more than I was initially quoted. I accept that the vehicle required a larger service than that initially quoted for but nevertheless quotes should be accurate.
23 August 2026
Excellent service as always.
23 August 2026
Friendly knowledgeable staff and I was dealt with promptly.
22 August 2026
All well done
21 August 2026
Good service
21 August 2026
Not 5* because the promised courtesy car was not available even though confirmed late the previous afternoon.
21 August 2026
Work completed quickly but experience generally poor. Coffee terrible, car parked 'somewhere' afterwards. Would have been nice to be given the space number
21 August 2026
It took three appointments to change the reverse light and diagnose that the unit of a hew car was faulty. This made me question the quality assurance of the new car sold to the customers and suprised that nobody saw the light not working.
20 August 2026
Efficient service
20 August 2026
Excellent service. Always great with communication, the whole team are really helpful.
19 August 2026
Helpful, friendly, nice environment to wait in
19 August 2026
The service centre didn't know I had a service plan and attempted to charge me. The complementary clean was pretty bad
19 August 2026
Very good professional service
19 August 2026
I didn't receive a quote for all the work suggested in the mot
19 August 2026
Looked after like royalty as always!
18 August 2026
Service is good. Problem is solved. 4 stars cause I have paid 240 pounds for something that that I thought wouldn't worth this cost. I am new to BMW ao may be this is on me.
18 August 2026
1. I booked my car in for some work at 8am on 13 August. Having heard nothing at 4pm, I phoned in to be told that my car was unlikely to go into the workshop the following day. 2. I was charged a much higher price for a rear tyre than was quoted.
18 August 2026
Had to wait to check in. No offer of courtesy car or to have my car collected even though I am a loyal customer with a multi year service plan.
18 August 2026
Prompt service
18 August 2026
Glitch with the booking but Martin was very helpful and was able to get everything sorted, just took longer than planned which was inconvenient. Customer service was excellent in dealing with the matter though.
17 August 2026
Always excellent service at the cambridge branch!
17 August 2026
Shortage of staff in the workshop effectively creating overbooking so car delayed to very late afternoon, a simple phone call to inform me of this would have enabled me to delay my arrival at the dealership but that simple courtesy was not extended.
17 August 2026
Jeremy was looking after my repair and explained what has to done and the cost. I was very surprised how expensive it was but it had to be done.
17 August 2026
Star thing is broken fyi. 3 Stars it was just a standard average experience. Nothing special. But I did not ask to be spoken to about anything. Walked in gave keys then collected keys and left. I did wait during and enjoyed a nice cuppa.
17 August 2026
Excellent service
17 August 2026
Quick turnaround and good price
16 August 2026
Folded wing mirror alignment variation - told 'all cars like yours like that'. I believe it previously tucked in tighter on the driver's side, like the passenger side, as now more difficult to get in my garage. T
16 August 2026
Clean, friendly, welcoming
16 August 2026
My vehicle only needed an MOT and this was completed satisfactorily. Small issue that I was told it would take 2 hours and it took nearly 3 hours and I received the health inspection report video after I had left your premises.
15 August 2026
The service were very helpful and kind to me. The wait for my car wasn't long at all.
15 August 2026
This time I didn't have to follow up anything at all. Everything was done on an auto pilot mode by the service center, which is so reassuring. special thanks for my advisor and the servicing team.
14 August 2026
I like th access to the centre. Downside is the time it took for the MOT, then the tires and clean (over 3 hours). Liked the new finance option though.
13 August 2026
In the way home I had the EML come up alongside limp mode
13 August 2026
Service was perfect
13 August 2026
Quality service!
13 August 2026
Really great service
13 August 2026
Excellent service from Matthew as always
12 August 2026
Courteous and helpful
12 August 2026
Allways very helpful when servicing my car as I need to wait due to having to travel along way.
12 August 2026
Perfect service. No problems
11 August 2026
Efficient, appreciated the car wash, nice showroom, knowledgeable staff
11 August 2026
The team were great, as per usual. Sorted out everything I needed doing and even some more esoteric requests.
11 August 2026
A long wait to drop the car off and collect a car for the day. Despite no other people in front of me. Waited 40 mins. Then waited another 20 mins when picking the car up. The complementary car clean wasn't great either. Inside was not hovered proper
10 August 2026
Professional service as expected!
10 August 2026
The work was satisfactorily completed on schedule with all information video recorded. And the vehicle was cleaned to a high standard.
10 August 2026
Lorraine at the customer service desk was very helpful, friendly and knowledgeable.
10 August 2026
Very helpful, easy process, good space to work whilst waiting. Would have been 5 but no biscuits anymore and despite best efforts not able to sort my mobile phone connection.
09 August 2026
I would like to give you zero because u rip people off, especially because you really that customers dont scrutinise your charges
09 August 2026
Pleased with all aspects of my visit.
09 August 2026
Friendly staff giving an excellent service.
08 August 2026
Good communication and explanation of what will happen
08 August 2026
Multiple issues during this visit. conflicting advice about BMW recall duration and rental reimbursement not provided despite commitment, poor communication, and staff unaware of the advertised timing-chain service.
08 August 2026
Work done on time, Cost less than I'd been told ,!
07 August 2026
There was no update on progress on the car until I reached out on the last day of the loan car hire agreement was expiring. It would have been good to have the bmw team follow up instead
06 August 2026
Friendly, and professional.
06 August 2026
EVEN GOD WAS NOT PERFECT
06 August 2026
Very good service from the beginning. When I arrived the service team gave me all the information I needed and Lorraine was excellent.
06 August 2026
Great team well looked after
06 August 2026
Car was in for recall but thorough ch2ck of vehicle as well as clean appreciated.
05 August 2026
Excellent friendly service and great car wash.
05 August 2026
I was kept informed of everything that was going on and clear guidance was provided.
05 August 2026
Really good and fast service
05 August 2026
Seam free booking, drop off, wait, coffee & comms.
04 August 2026
As ever, the guys are fantastic. Able to leave my car in safe hands while I worked. Business lounge great place to work
04 August 2026
Quick and easy. Helpful staff. Polite.
04 August 2026
Easy to book slot. Recall completed on time. Car washed and vacuumed.
04 August 2026
Despite an unavoidable delay in tyre supply the service and communication was excellent
04 August 2026
As planned
03 August 2026
Lorraine in service was everything you would expect from a premium mark dealership. She kept me informed while I waited and was courteous and professional.
03 August 2026
On time, MOT passed, car valeted afterwards
03 August 2026
Resolved the hardtop roof rattle on my BMW E93 M3
03 August 2026
What was expected was done and the car now seems to be fine.
02 August 2026
I was very happy with the service. My car was repaired in the quoted time frame. And cleaned. Staff were very polite and professional.
02 August 2026
Very thorough inspection of my car which included its first MOT. Also received a complimentary battery charge and wash of my car. Fantastic value for money!
02 August 2026
10/10 for fixing my but the hospitality I received was bad because I had to wait most of the day while my car was fixed when I needed a lift home because they refused to take me home, I also bought the car from BMW Camborne.
01 August 2026
Expected better customer service been to independent garages that treat you better. Greeting and updates poor, unable to get through to get updates. No one answers calls took 14 calls and over 1 hour to speak to someone. 1 star service should be 5
31 July 2026
Good personal service and kept me informed. BMW did the right thing by me for the fault in my vehicle even out of warranty.
30 July 2026
Friendly, helpful.
30 July 2026
Service was managed well.
29 July 2026
Nothing went wrong and I was able to work from the showroom with no issues.
29 July 2026
Because your welcome process and process for car hire were atrocious leading to a delay of over 1 hour to receive a hire car despite booking the service and MoT weeks before and confirming the date and time of my arrival. It was shambolic,
29 July 2026
It was incredibly hard to get hold of someone on the phone. I had to ring up 10+ times, often ringing for 3-5 minutes. Promised call-backs were unfulfilled, and the estimated service time was twice what it actually took.
29 July 2026
The service advisor was friendly and professional
28 July 2026
Took too long - I had to wait for a ling time. They also told me they booked the time I requested (confirmed via email) and then nearer to the booking date, gave me a different time. Frustrating.
28 July 2026
Excellent service
28 July 2026
Easy drop off, finished job on time. Friendly service department.
28 July 2026
Always friendly and accommodating. Presume car is fine because everything dealt with
28 July 2026
People are nice and services carried on with professionality
27 July 2026
Excellent job. Just took a bit longer than what I was expecting
26 July 2026
My car was dealt with promptly and the issue resolved (sat nav malfunction) I was contacted as soon as my X1 was available to collect and the car had been cleaned inside and out. I wasn't charged for the repair Staff were friendly and helpful
25 July 2026
I bought a BMW comprehensive warranty and it didn't cover either of the items being repaired. I've checked online and the charging port failure is a know issue with the ix and most garages have repaired it under warranty
25 July 2026
I had booked the car in for the MOT and also for the starter motor to be replaced under the recall facility. When I checked in I was informed that there were no starter motors in stock. I had been told one was available at the time of booking.
25 July 2026
Very good overall experience.
25 July 2026
Prompt and polite
25 July 2026
Wait longer than expected
25 July 2026
Great service from the staff as usual a the team in Cambourne are exceptional
25 July 2026
From the booking to end of service, everything went smoothly and my thanks to Lorraine and the Technician. Happy to wait 2 hrs and yet, the refreshment area was poorly stocked, not clean and the bin over full- details matter.
25 July 2026
Smooth and good service
25 July 2026
Would have liked more notice to collect as it was close to end of business by the time I could get to the service centre.
23 July 2026
Dealt with all my car issues promptly and professionally
23 July 2026
Took 8 hours to get a tyre changed. No updates unless until it was completed, which still required me to go and ask. The check in took over 30 minutes because they couldn't find my car on the system through the registration or add me as a customer
22 July 2026
Service team were excellent. When I enquired with 2 separate sales people about buying a new M5 to replace my XM, both were completely disinterested and said they were too busy to help.
22 July 2026
Simple recall but done quickly while I waited
22 July 2026
I had booked in a waiting appointment, having used the automated key drop I didn't speak to anyone. After one hour and 10 minutes I thought I'd check if my car had moved, it hadn't.
22 July 2026
Easy booking, information on vehicle, timely done service
22 July 2026
Servicing and updates were great and on time. Appreciate the care taken by the workshop. Disappointed in car wash though - this has always been a bad experience- car is never washed properly, always a rushed job.
22 July 2026
The cost
21 July 2026
Very pleasant seating area. Provided with a coffee machine. Good over the lunch hour but no more biscuits..? TV
21 July 2026
Timely and thorough
21 July 2026
Service was very good guys very friendly and didn't have to wait too long thank you
21 July 2026
The video of the service was very helpful.
21 July 2026
good information excellent service
20 July 2026
Timely and courteous response to my problem
20 July 2026
Great service from booking in to collecting the car
20 July 2026
All requested work completed in a timely manner
20 July 2026
Everything was carried out as requested. No issues The person who handed the car back was very efficient and really friendly
19 July 2026
Very friendly and professional as always. The problem was dealt with very quickly.
16 July 2026
They completed the work requested to a high standard.
15 July 2026
Friendly and efficient. Managed to source me a Group 1 car to hire when Enterprise failed to produce one
15 July 2026
Little bit of miscommunication between staff about how long it would take and who was doing what.
15 July 2026
Satisfied. Service reception good and the car hand over very helpful.
15 July 2026
They had all the info very efficient
15 July 2026
Use of Call Centre (vs. direct call with Garage's Service Dept staff) to make booking: this is a backwards step. Information was not correctly transferred over. Leads to Customer frustrations with your services.
15 July 2026
They did a vehicle check on my car without asking therefore it took a lot longer than advised
14 July 2026
Couldn't have asked for better service.
14 July 2026
service and recall handled great
14 July 2026
All good. Minor hiccup with return time, all sorted.
13 July 2026
On time
13 July 2026
Overall good
12 July 2026
Helpful staff, nice welcome. Issues resolved.
11 July 2026
Very smooth transactions and clear comms. Martin was great.
11 July 2026
Service was thorough and detailed
10 July 2026
Great service and price, only let down was I asked for a quote by email for the further work suggested following the CitNow video but didn't receive this.
09 July 2026
Professional and helpful customer service team. I booked an early morning (8 am ) slot for a routine service. It took 2 hours, while I had a coffee and look round the new and used stock.
08 July 2026
Very professional service.
08 July 2026
Service / MOT conducted speedily, received a call the day before to remind me, possibility to work from Group1 while waiting was very useful
08 July 2026
I had an enterprise car booked and replied to your text confirming time for pickup. I had also separately confirmed to Enterprise when they rang me both at the time of booking and the day before. When I arrived there was no car available. 50 min wait
08 July 2026
Overall the place was great I did get mixed messages from automated messages asking for approval of additional work and what was feasible by the garage to actually schedule in the timeframe
08 July 2026
Had an alarm fault with my car. Was told that a diagnostic check had to be carried out costing £252 to determine the problem. How on earth can you justify this amount, I consider it to be totally inappropriate given the nature of of the task required
08 July 2026
Reasonably Efficient
07 July 2026
Everything was efficient, well explained and completed on time.
07 July 2026
I've always enjoyed dealing with Stuart Taylor. He bends over backwards to give you a personal service, which I really appreciate. Top man!!
07 July 2026
They did as we requested
07 July 2026
The wait to get the vehicle back after it had been serviced and washed.
07 July 2026
a discrepancy in a test was quickly rectified by the service manager Jeremy Forster
06 July 2026
The issues discovered are clearly explained and the associated costs are clearly listed.
06 July 2026
The car went in for a service but the technician found i needed new tyres and Group 1 arranged to fit them the next day at minimal inconvenience to me.
06 July 2026
The dealership took my vehicle on 17 unauthorised and unnecessary test drives, breaking the national speed limits, covering over 60 miles. No test drive was required to demonstrate the fault or the repair. This is the subject of ongoing investigation
06 July 2026
Happy with the actual service. Disappointed with the courtesy car supplied by Enterprise - a Fiat 500. Not really appropriate given the bmw i have.
05 July 2026
Seamless service from start to end on the day.
05 July 2026
Checked car could find fault Waiting to arrange further visit
05 July 2026
Everyone was friendly and helpful
05 July 2026
Efficient service and Lorraine was very knowledgeable. The work was completed on time and I was provided with a loan car without charge. I have experience of centres charging for loan cars which I feel is poor. Nice to receive 'proper' BMW service!
05 July 2026
No waiting around I was seen straight away at my appointment time. The service advisor told me he was new but it didn't show. He was very professional & took of me & my vehicle impeccably. Thank you Group 1 & thank you BMW
05 July 2026
Communication during the process was very poor and car ended up taking a day longer than I wanted it to and was promised it to
04 July 2026
Very efficient and helpful staff
04 July 2026
They fixed the issues I had, and gave the pricing and explained about the pricing to fix future issues
03 July 2026
Always perfect and super friendly. Thanks Will
03 July 2026
Fixed problem
03 July 2026
Took too long Daniel Bate to hand over the keys after the service had been completed but worse than that your used car sales manager drove into my achilles tendon, causing abrasions and very bad soft tissue damage and ruining a pair of chinos.
02 July 2026
First class customer service. Thank you!
02 July 2026
Made tl feel welcome Great facilities to relax and wait
01 July 2026
Very good service and excellent customer support by the person managed the service.
01 July 2026
Was called before the date to check i was still going. Looked after when i was there, car was ready before I expected. got the update video and was called when it was ready.
01 July 2026
Arrived at 7.15am for car service. As promised, the service team started on the car immediately (I had pre warned that I had to leave no later than 9.30am) and by 9.15am my car was serviced, washed and ready. Can't fault the service!
01 July 2026
It took 3 visits to resolve a very basic issue after advising them if the fault
01 July 2026
Very informative, very efficient and helpful
30 June 2026
Work done quickly
30 June 2026
Professional service
30 June 2026
Service representative Lorraine was first class.
29 June 2026
No problems experienced, plain sailing
29 June 2026
Time taken was as estimated. Nice waiting area. Pleasant staff
29 June 2026
The normal high efficient service apart from a delay with a part special mention to Will and Lorraine
29 June 2026
Communicated well
28 June 2026
No handover
28 June 2026
See below. Only saving grace was the excellent service I received from UK BMW Customer Services.
28 June 2026
Don't ask offer to wash my car if you can't be bothered. Don't leave my seat in a position where I can't get in when there's a button on the door to put it back to how it was. And don't leave it in reverse without the handbrake on. Small things..
28 June 2026
Started MOT on time giving a thorough check
28 June 2026
Was kept informed of progress.
27 June 2026
Everything was an incredibly smooth experience.
27 June 2026
Very helpful and done on time
27 June 2026
My MOT was concluded satisfactorily. The minor repair was done well.
26 June 2026
All was as planned
26 June 2026
I appreciated being able to enter the store before the official opening time for my 8:00 am service booking.
25 June 2026
Well received and all went smoothly
25 June 2026
Excellent at reception, keeping me informed and collection was great
25 June 2026
It's very quick
24 June 2026
Prompt service and an excellent waiting area which enabled me to continue working.
24 June 2026
Service team was very honest with what did and didn't need doing with my car. Fair price.
24 June 2026
Good price. Good job done.
24 June 2026
Very professional and a very pleasurable experience. All staff very friendly and polite.
24 June 2026
No interest to understand what the problem with my car was when I called to report an issue, turns out you needed to change parts that had been changed 3 months ago. Poor customer experience.
23 June 2026
prompt and efficient. A good customer experience
23 June 2026
Good communication and service
22 June 2026
Very good but it is annoying having to drive 36 miles to visit my BMW centre
22 June 2026
I booked a 2 hour appointment which turned into a 3 hour appointments so i just had to hang around, I noticed carcwas back and went to tell the staff otherwise who knows how long i would have waited
22 June 2026
The service was carried out efficiently by a knowledgeable and efficient technician.
22 June 2026
Easy to book and polite staff
22 June 2026
Totally Friendly and very professional Very Happy totally informed about all features of my car
21 June 2026
Easy check in process and key drop off plus and as it was early, personal welcome and confirmation.
21 June 2026
Listened to me. Helpful. Kept me informed.
21 June 2026
It was a wonderful experience.
21 June 2026
Slightly sceptical about the diagnosis, but time will tell. Very clear vehicle health check video - possibly the best I've seen.
21 June 2026
The staff I spoke to were great. Settings on the car eg automatic headlight/ dipped headlight, auto lane warnings were altered, and I don't know how to change them
18 June 2026
Happy with the customer service and communication
17 June 2026
Completed as planned and extra parts fitted the next day first thing
17 June 2026
Great service
16 June 2026
Efficiency and happy with customer care.
16 June 2026
I'm pleased with the service.
16 June 2026
The matter of the facts is clear. Somebody have simple stolen car lifting jack and safety lock nut from my car and the only two locations this vehicle was in, was CarSafe storage facility and BMW Cambridge
15 June 2026
Great service.
15 June 2026
Job done and not waited to long
15 June 2026
Done a day early
15 June 2026
Timely updates, friendly, all good.
14 June 2026
Competitive cost for a service & MOT bundle that was professionally done whilst waiting in a lovely environment. Friendly staff throughout the experience.
14 June 2026
The check in service was quick i was offered a curtecy car wash. The car had an issue with one of the tyres and was replaced within the service waiting time scale. The car was returned fully washed and parked securly outside.
14 June 2026
Good service, friendly
13 June 2026
Person dealing with me had an eye issue and struggled to book things in
12 June 2026
All good. As planned.
FIND Group 1 Cambridge BMW
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01954 574 739
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01954 380 015
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01954 784593
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01954 380 015
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
05 September 2026
Excellent service. Made the whole process simple and easy. Impressive customer care and attentiveness.