Join us on 6-9 November for the BMW Ultimate Weekend. Offers on all-electric, hybrid and petrol models. Learn more.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
443 ratings and 291 comments received in the last 90 days.
21 October 2026
Great customer service from Will Macey.
11 October 2026
Amazing! The staff, especially William Macey, was very courteous, knowledgeable, very helpful and always a call away.
11 October 2026
Very easy and lots of instruction on how to drive my new electric car.
05 October 2026
Very satisfied from start to finish
04 October 2026
Very easy transaction from start to finsih
02 October 2026
Very friendly
01 October 2026
friendly efficient service and kept good communications link. They worked hard for us.
01 October 2026
Warm welcome, diligent attention, and clear communication from William Macey
28 September 2026
Cambridge group 1 BMW centre has the most helpful team.
26 September 2026
James Trillwood is excellent
24 September 2026
Sales person Lewis very helpful not pushy
23 September 2026
The sale team ( James and William) were very helpful and kind, they made our experience great at Cambridge branch.
22 September 2026
My first contact at Group1 was disapointing, it was not Adam. I arranged a meeting with Adam Bonnett after a friend informed me that he was The Best. Having relayed my initial disapointing contact Adam was a superstar and made our dreams come true.5*
22 September 2026
On my first visit unannounced I met with Stuart , who was very welcoming and gave his time in introducing me to the iX3. When I had made up my mind to purchase several weeks later, Stuart arranged a test drive and we negotiated a deal to buy.
21 September 2026
Outstanding service.
19 September 2026
Will Macey listened well to what sort of car we wanted and found us a good deal which exactly met our requirements. He showed us the features of the car so we felt confident driving it.
19 September 2026
Great service from start to finish
16 September 2026
We are very happy with purchasing our new car through the Cambridge branch . This is our 3rd car purchased . Very happy with Paul service 5* all the way he kept me well informed all the way through . So thank you once again xx
16 September 2026
Brilliant customer service always .. Will Macey dealt with the handover of our new car and he was just so friendly and helpful. So patient with showing us every detail of the car . Always a nice experience made even better with nice people .
13 September 2026
My sales executive was patient and knowledgable and helped by order the right spec with a good price
13 September 2026
William Macey was friendly and helpful and the whole process of buying my new BMW was easy.
13 September 2026
Picking up the car was an extremely special day. This was made extra special by James Trillwood, he went above and beyond all expectations to help with the process which was so easy and professional.
11 September 2026
We dealt with a sales Advisor Will Macey who has now sold us two cars over the last year. His attention to detail and customer service has been amazing and we would definately recommend.
08 September 2026
Amazing service and customer care.
05 September 2026
Excellent service. Made the whole process simple and easy. Impressive customer care and attentiveness.
04 September 2026
The experience with Group1 Cambridge,was exceptional, from the first phone enquiry to finally picking up the car. James Trillwell, found the car I wanted,within a few hours of our initial phone conversation.
30 August 2026
Good service
25 August 2026
Extremely polite and helpful
13 August 2026
Excellent service from Lewis
11 August 2026
Both Lewis Szulc and James D'Arcy were most helpful and professional in sorting us out an excellent deal on a new iX2. The purchasing process was painless and everything was explained clearly - superb service as usual.
10 August 2026
A relaxed and reassuring experience; no hard sell; full and straighforward answers to questions raised. Further support at home in navigating the BMW App, the in-car equipment and on-screen systems was welcome and useful
02 August 2026
Very easy process, from start to finish. Our salesman, Stuart Taylor, was able to help with all of our questions and paperwork. This is the 6th car we have bought from him and are thankful for his knowledge and expertise
02 August 2026
A 5 star rating is surely self-explanatory! Nothing to complain about!
01 August 2026
Robert once again found me the perfect car in this case a i4M60, handover was fantastic got everything set up. Love the car it's beautiful
31 July 2026
Everyone was helpful and understanding.
31 July 2026
Friendly and efficient
25 October 2026
Service was great
25 October 2026
Everything went smoothly, and the communication about the service was very good.
25 October 2026
Efficient and attentive service
25 October 2026
Will the service manager was excelled
25 October 2026
They Did/Could not do the work I had booked the car in for. I now have to wait a whole month before I can return the car for the work to be done, as you "need" the car for a week and don't have a loan car available for a months time.
24 October 2026
Super helpful and friendly. kept me informed of what was going on. Car cleaned well after.
24 October 2026
Nice early appointment, great communication, and comfy facilities to work while I waited. Thanks very much!! Also, I just want to say that after a year of ownership, my M4 is THE best car I've owned.
24 October 2026
Excellent service, as always
24 October 2026
The service process was efficient except for having to call the department to find out that the car was readyfor pick up.
24 October 2026
Everything all went smoothly and efficiently.
24 October 2026
The problem was fixed and an explanation of what was done to fix the fault was given
24 October 2026
Very efficient service.
24 October 2026
.
23 October 2026
All good. Service lovely
22 October 2026
All went as planned, easy peasy
22 October 2026
Friendly professional service
22 October 2026
Excellent service
22 October 2026
Efficient, friendly and informative - what's not to like!
21 October 2026
I hope the service report can be provided in an electronic format, such as PDF, with more detailed information. I believe younger generations generally prefer digital reports over paper copies. PDF reports would also make it easier to leverage AI
20 October 2026
All interactions were excellent your just too far from my home base
20 October 2026
You servicd the car and gave it a wash
19 October 2026
The work was performed satisfactorily. However, aftrr taking the car back I noticed an issue with the exhaust which requires further investigation. Its not clear if this is a result of thr work performed or is unrelated
19 October 2026
Disappointed. I cannot started my car properly. Your technician checked with no problem. Just a day after I had my car back, the engine did not start again. Finally the Road Side Assistant told me that the car's battery was dead.
19 October 2026
The team looked after me supremely well. I was needing to work on my laptop and make calls so I was offered a room upstairs. Brilliant service and very attentive
19 October 2026
All went smoothly. Vehicle checked in, serviced and completed well in the time advised.
19 October 2026
Prompt and efficient
19 October 2026
The work was carried out in timely manner as was informed of the progress
19 October 2026
Entering the BWM dealership was fine when I got to service desks seems lots of enterprise rental people sitting around taking up the customers seats and generally chatting about personal stuff unrelated to BMW, made it look messy for a customer,
18 October 2026
I was not advised at book in that brake fluid service was due . Unrealistic cost to look at an issue
18 October 2026
Easy to book in. Drop off simple, service rep was in reception and greeted me by name. Work carried out as expected. Collection very efficient, staff were great.
17 October 2026
-
17 October 2026
Excellent service
17 October 2026
Making the appointment was easy and the price of service for a 10 year old car very reasonable. The car was ready at the agreed time and I could work at one of the desks while waiting. Coffee great. Wish there were biscuits, or a collection from home
15 October 2026
Excellent service
15 October 2026
Pro team
15 October 2026
Very friendly staff, pleasant environment, clear pricing and good communication.
15 October 2026
Professional and friendly service
15 October 2026
Everything well explained and efficiently carried out.
14 October 2026
I booked my car in with you to give me a detailed account of what needs addressing on my car mechanically I got a survey telling me the washers are not working sufficiently A total rip off £152 to tell me my brake pads are ok
14 October 2026
Everything as expected, the price is fair and known before the service.
13 October 2026
Work completed - issue fixed and the car was available earlier than i expected.
13 October 2026
Kept fully informed of the work in progress. The loan car at a low fee is a great addition one I had not used before. Taking care of my alloy claim saving me time and paperwork great customer service. Real added value.
13 October 2026
I was kept updated to the progress of the service and it was undertaken whilst I waited at the dealer
12 October 2026
Technician performed the work to a very high standard and treated my vehicle with care. Facilities to work from the dealership whilst waiting were excellent. Customer service received from Martim was first rate. I liked the workshop viewing window.
12 October 2026
Although the work was carried out in the allocated time, the car was returned with the battery covers not properly in place. The centre involved has dealt with this problem.
12 October 2026
The garage provided good facilities for us to wait with comfortable seating, free tea and coffee, and toilet facilities. We were kept well informed of progress and the price of the service was explained before it began.
12 October 2026
They wanted to charge me £3000 to try fix my engine light keep coming on, which may not fix it, then it was going to cost more if it still was coming on. Just to get it through the MOT. Couldn't understand what exactly they thought the problem was.
11 October 2026
Swirly washed my car in spite of instructions. Left my steering wheel filthy.
11 October 2026
I had a cracked alloy and no one made me aware, I was made to come in for my horn then told they don't have the part on that day and to come back to tell me it was broke which I told them it wasn't right 3 months before when I got my car serviced
11 October 2026
Great service by all staff in a timely manner car cleaned as well.
10 October 2026
The review flagged a couple of issues with the undertray and the heat guard which were quick fixes - new screws for the undertray and a penny washer to attach the heat guard to its bracket. I'd expect you to offer to fix these while the car was in
10 October 2026
Friendly welcome, polite staff. Modern set up makes it easy and comfortable to sit and get some work done while you wait. Car returned washed.
10 October 2026
Kept informed and timed as planned
08 October 2026
Very efficient, Lorraine looked after me superbly as always. Great having specific area and facilities to be able to work while my car is being looked after.
07 October 2026
Very professional and friendly team always willing to help.
06 October 2026
Well looked after, washing the car took<longer than advised.
05 October 2026
Excellent service
05 October 2026
Awful to book . E-mail not replied to . I had to involve BMW UK to book . I am deaf so don't use a phone . Nice staff at the agents . The work was done in a reasonable time .
05 October 2026
I believe everything needed was carried out
04 October 2026
I mentioned to issues and despite them still happening now the technician could not replicate the issue
04 October 2026
Very difficult to get to talk to someone when I had a question about my booking - painful
04 October 2026
Service was efficient and within the time frame given when booking car in.
03 October 2026
Totally completely satisfied with the help to resolve my problem with my m235i at Cambridge bmw
03 October 2026
Service wasn't provided as expected just MOT was done. I still see the service message both on the vehicle and BMW app. Now, I will get it done from outside
03 October 2026
Fast quality service
03 October 2026
booking said 2 hrs
02 October 2026
Quick and easy drop off, handover and pick up
01 October 2026
I supposed to get a follow up email/message regarding tyres change, and I did not get it
01 October 2026
BMW kept me informed throughout the service
01 October 2026
I had a waiting appointment, and it didn't take too long. Good communication. The only issue was the steering wheel and centre console came back to me with grease on them, I had to clean them when I got home.
01 October 2026
Service staff member was exceptionally helpful and informative.
30 September 2026
Efficient, professional, thorough.
30 September 2026
I was really happy that the service representative took proactive steps regarding the coolant warning reported by the car. It wasn't just a case of fixing the symptom but they wanted to find the cause (and found it and fixed it)
29 September 2026
all staff I spoke with were friendly and polite, work was carried out as expected and promptly.
29 September 2026
Lost a star as when i called and got transferred to the service dept the phone wasn't answered. Happened three times.
29 September 2026
Excellent service from Adam and Matthew
29 September 2026
The technician Ross, was exceptionally helpful. My only complaint was that a courtesey car was not more easily available on an earlier visit
29 September 2026
I booked a loan car. I was called whilst en route to be told that the car would not be available. My only practicable option was to wait on the day. Rather inconvenient. The work was prioritised and the MOT fee waived which was a positive.
29 September 2026
Everything was done as agreed, within the stated time, and at the quoted price
29 September 2026
All good
29 September 2026
Easy to book, prompt and efficient customer service on arrival
29 September 2026
The checking of the car was thorough. The waiting area was well kept. The self-service counter could have been slightly better (e.g. better coffee).
28 September 2026
Booking and drop off were easy. Work was completed as arranged.
28 September 2026
Great service and all done within a waiting time slot. 5 stars
28 September 2026
As always the service team had never disappointed me. Truly thanks to the teams speedy and good quality service. Alqays like the recorded video.
28 September 2026
The MOT service was quick, the staff was friendly and the car washed was completed within 90 min, as promised. Very impressive with the service and incredible price. Thank you.
27 September 2026
Jeremy went above and beyond what was expected.
27 September 2026
The app was not updated after the service Still kept getting "inspection due" messages. Also the work desk provided during car service was not private and busy with people requiring battery ports.
27 September 2026
All as expected
26 September 2026
All work was completed in good time and price was very reasonable.
26 September 2026
Whist my tyre was replaced promptly, nobody thought to tell BMW roadside assistance which resulted in my car being onsite for an extra 2 days
26 September 2026
Mechanics very good
26 September 2026
Very thing went smoothly
26 September 2026
Lorraine in the service dept was very pleasantand helpful. Notified me as soon as my car was ready and took me out to the csr park to find it.
26 September 2026
Very detailed explanation via video. Would be good to follow up the comments left ahead of the service. How BMW deals with it.
25 September 2026
BMW efficiently completed all services required and on time. Loan vehicle was excellent and ready when we arrived
25 September 2026
The waiting area is quite relaxing. Hot and cold beverages available plus entertainment. The only negative was the time taken.
24 September 2026
Everything went as it should.
23 September 2026
All as expected.
23 September 2026
Persistently poor communication, failure to review case details or share critical information with technicians, no proactive updates, and the car being returned still faulty - forcing multiple trips and days of delay while other staff had to step in.
22 September 2026
The staff there are very polite and friendly. When I entered to leave my keys for my service and MOT a member of staff come over and help me with the key drop off machine. They called me to let me know the car was ready with a text message.
22 September 2026
Straightforward online booking, good choice of timeslots, friendly and helpful receptionist and Services staff. Job completed on time.
22 September 2026
1/ I was requested to have a 4 or 5 door courtesy car a month ago for my school run in the day for the MOT but the guys at the Service Reception has arranged the 3 door Mini instead. However, the guy managed to swap for a larger car for me at the end
22 September 2026
Generally good, but replaced a component to pass the MoT without getting agreement from me first. As it happens, it wasn't a very expensive component (wiper blades), but when I 'checked in' online before dropping the car off, I explicitly said not.
22 September 2026
They fitted me in at short notice. I only had a small window of opportunity to get the work done. They made it happen. Thank you BMW service department!
22 September 2026
Easy to book appointment. Service completed ahead of time on the day, including additional tracking check. Car cleaned for collection. Courtesy car provided as requested.
22 September 2026
It's always a bit pricey but usually very good.
22 September 2026
Hot drinks but no biscuits unlike previous visits
22 September 2026
Meant to be done in one day and was, although work not started until 2.30 pm leaving it too late to pick the vehicle up same day.
22 September 2026
Was well looked after by Martin.
21 September 2026
Good customer service and the whole process hassle free.
21 September 2026
All smooth, helpful and knowledge service assistant
21 September 2026
Service received was top quality but unfortunately forgot my wash and vacuum.
20 September 2026
Prompt while you wait service with expectation for time duration well managed.
18 September 2026
I was greeted as I arrived and keys taken. Also throughout was given updates.
18 September 2026
Car was kept two days instead of one, was not washed despite explicit request, loaner was a Mini Cooper (I drive an X3), loaner supplied on reserve fuel, had to insist on fuel top up and made to wait 40+ min
18 September 2026
Good communication, fast and efficient.
18 September 2026
Easy, quick and professional
17 September 2026
Very efficient
17 September 2026
Service advisor was very pleasant and helpful
17 September 2026
Works were expensive and the service centre were contacting myself and not my wife as instructed , also there is a dent in the car which wasn't there when vehicle was dropped off
17 September 2026
My only disappointment was that the extra work identified in the vehicle health check could not be completed in the same appointment as I now have to take another day off work to travel to the dealership again to get it done.
16 September 2026
Good job, extortionate price. (I did accept the quote, because of the urgency.)
16 September 2026
Responsive and kept informed
16 September 2026
Would have been 5 stars if the car had been ready earlier.
15 September 2026
MOT was carried out in the time frame given, everyone in the service department was very friendly and helpful.
15 September 2026
A lot seemed unnecessary and cost for work done was obscene
14 September 2026
The work was carried out on time and as expected.
14 September 2026
Reasonable pricing, smooth and comfortable experience.
14 September 2026
Excellent staff.
14 September 2026
Everything went very smoothly and efficiently. Any questions I had were fully answered. Perfect level of service from William Macey.
13 September 2026
The work was completed on time and we received the usual high level of customer service from Group 1 Camborne.
10 September 2026
No problem Work carried out within timescale Reasonable price
10 September 2026
Perfectly good reliable service and delivery as promised
09 September 2026
Did not carry out the service I booked, Have confirmation email. 2.5hrstravelling, didn't carry out the service and still charged me £25 for courtesy car!!! Service team do not care, remove me from your database. I am going to Stratstone.
09 September 2026
After the MOT, I asked for a service plan quotation of my BMW and the staff said that will email the quotation to me. However, I don't receive any feedback yet. This is my third times to ask for the quotation and not one response.
09 September 2026
Very professional and helpful service.
09 September 2026
Late opening even though I'd been asked to attend 5 mins earlier - waited outside. I'd previously enquired about price match and made three calls confirming requirements. When I went to apply match service advisor very rude and visibly irate.
09 September 2026
I booked in for an mot and health check. I have a 2year service contract but was charged for labour in error.Cambourne have admitted the error but have not refunded me the over charge as yet despite my emails to them. Not acceptable.
09 September 2026
Matthew was very helpful and provided good information. Only negative was waiting for repair as the waiting time was slightly beyond what was expected. In the end I had to go to his desk and someone else located him for me. Car was ready.
09 September 2026
After my last service the service light came back on a week later. I could have been advised more work as needed soon. On this visit the work was finished the car parked outside I then waited 2 hours to pay and get the key, it seemed short staffed.
08 September 2026
Always nice and easy to get your car serviced
08 September 2026
No problems encountered
08 September 2026
Excellent service as always
04 September 2026
The service was very good
03 September 2026
The member of staff that explained my MOT results and took payment was very polite, friendly and helpful.
02 September 2026
Very polite staff and very helpful answering all my questions. Car was serviced and was ready for collection by lunchtime
02 September 2026
The work was done well and the price fair. It could have been even better if you had realised I was on site and waiting rather than hoping I would pick up a text message - and of course the lack of biscuits or any food options during a 3 hour wait.
02 September 2026
Handled smoothly & timely and the service reps who dealt with me were friendly and efficient
02 September 2026
Martim very helpful. Competitive pricing
01 September 2026
Happy with the service from reception at the service desk to the handover of my car on completion
01 September 2026
The appointment was a sit and wait MOT which lasted 3 hours, well beyond the expected duration of 45-90 mins. I generally receive very good service from the team at Cambourne, so it was a little disappointing this time.
01 September 2026
Very good staff and lovely Centre.
31 August 2026
Professional service
30 August 2026
MOT test was conducted without a problem, however I requested my car be topped up with Adblu, but this was not carried out. I didn't realise until I had returned home.
30 August 2026
2 hour waiting appointment for a Brake Fluid change and complimentary wash was fine. but it took just on 2hrs 40min rather than the expected 2 hours
30 August 2026
the team was professional and frindly. the proccess was fast, no dealy no
30 August 2026
Completely satisfied, very thorough service, and a friendly welcome.
29 August 2026
Service was great but the price of initial hour of diagnostics is high.
29 August 2026
Very professional and polite approach
29 August 2026
This is the first time i have not been satisfied with the service by Group 1. My car was booked in for a scheduled MOT at 1pm. I had already pre registered the check in process and arrived early at 12.50. My car was handed back to me at 3.45pm. !!!!
29 August 2026
It was ok. , nothing stood out
29 August 2026
Easy to book and schedule. Trouble-free visit and plenty of courtesy on collection.
28 August 2026
The booking system didn't work. Then when car was bought in no one looked at it till late in the day then sent me an email about 4pm with extra works needed. I responded but the work wasn't done. I got a message to pick up about 5pm. Not enough space
27 August 2026
Everything went as planned
27 August 2026
Service was great and easy, it would have been good to receive a call when the service was complete so I could have picked the car up earlier. Not a huge issue
27 August 2026
Very welcoming on arrival, kept me informed car washed at the end of the service.
26 August 2026
Car repaired under warranty. Ready on time. Full explanation what was wrong. Good communication
26 August 2026
Efficient
26 August 2026
Bmw were unable to resolve all of the issues that I booked the car in for however only able to tell me this on arrival they couldn't accept my AMEX despite being told they took AMEX. The project took three days when I was quoted one.
26 August 2026
On a time of my choosing and work completed while I waited
26 August 2026
Super simple to book and excellent value for money. Loads of info about my car & the service itself. Team always helpful
26 August 2026
Always receive exceptional service from Cambourne
26 August 2026
No effort to help me sell my car despite having purchased it from your firm
25 August 2026
Your customer care is non existent. Having been a customer from the Cambridge branch at Shelford and now Cambourne for over 30 years, customer relations have changed significantly.
24 August 2026
Poor service as requested on the comments form and also phoned up about an issue and was completely ignored. Martin from the service department just tried to fob me off
24 August 2026
Very thorough service
23 August 2026
Overall I was satisfied although the actual service cost was much more than I was initially quoted. I accept that the vehicle required a larger service than that initially quoted for but nevertheless quotes should be accurate.
23 August 2026
Excellent service as always.
23 August 2026
Friendly knowledgeable staff and I was dealt with promptly.
22 August 2026
All well done
21 August 2026
Good service
21 August 2026
Not 5* because the promised courtesy car was not available even though confirmed late the previous afternoon.
21 August 2026
Work completed quickly but experience generally poor. Coffee terrible, car parked 'somewhere' afterwards. Would have been nice to be given the space number
21 August 2026
It took three appointments to change the reverse light and diagnose that the unit of a hew car was faulty. This made me question the quality assurance of the new car sold to the customers and suprised that nobody saw the light not working.
20 August 2026
Efficient service
20 August 2026
Excellent service. Always great with communication, the whole team are really helpful.
19 August 2026
Helpful, friendly, nice environment to wait in
19 August 2026
The service centre didn't know I had a service plan and attempted to charge me. The complementary clean was pretty bad
19 August 2026
Very good professional service
19 August 2026
I didn't receive a quote for all the work suggested in the mot
19 August 2026
Looked after like royalty as always!
18 August 2026
Service is good. Problem is solved. 4 stars cause I have paid 240 pounds for something that that I thought wouldn't worth this cost. I am new to BMW ao may be this is on me.
18 August 2026
1. I booked my car in for some work at 8am on 13 August. Having heard nothing at 4pm, I phoned in to be told that my car was unlikely to go into the workshop the following day. 2. I was charged a much higher price for a rear tyre than was quoted.
18 August 2026
Had to wait to check in. No offer of courtesy car or to have my car collected even though I am a loyal customer with a multi year service plan.
18 August 2026
Prompt service
18 August 2026
Glitch with the booking but Martin was very helpful and was able to get everything sorted, just took longer than planned which was inconvenient. Customer service was excellent in dealing with the matter though.
17 August 2026
Always excellent service at the cambridge branch!
17 August 2026
Shortage of staff in the workshop effectively creating overbooking so car delayed to very late afternoon, a simple phone call to inform me of this would have enabled me to delay my arrival at the dealership but that simple courtesy was not extended.
17 August 2026
Jeremy was looking after my repair and explained what has to done and the cost. I was very surprised how expensive it was but it had to be done.
17 August 2026
Star thing is broken fyi. 3 Stars it was just a standard average experience. Nothing special. But I did not ask to be spoken to about anything. Walked in gave keys then collected keys and left. I did wait during and enjoyed a nice cuppa.
17 August 2026
Excellent service
17 August 2026
Quick turnaround and good price
16 August 2026
Folded wing mirror alignment variation - told 'all cars like yours like that'. I believe it previously tucked in tighter on the driver's side, like the passenger side, as now more difficult to get in my garage. T
16 August 2026
Clean, friendly, welcoming
16 August 2026
My vehicle only needed an MOT and this was completed satisfactorily. Small issue that I was told it would take 2 hours and it took nearly 3 hours and I received the health inspection report video after I had left your premises.
15 August 2026
The service were very helpful and kind to me. The wait for my car wasn't long at all.
15 August 2026
This time I didn't have to follow up anything at all. Everything was done on an auto pilot mode by the service center, which is so reassuring. special thanks for my advisor and the servicing team.
14 August 2026
I like th access to the centre. Downside is the time it took for the MOT, then the tires and clean (over 3 hours). Liked the new finance option though.
13 August 2026
In the way home I had the EML come up alongside limp mode
13 August 2026
Service was perfect
13 August 2026
Quality service!
13 August 2026
Really great service
13 August 2026
Excellent service from Matthew as always
12 August 2026
Courteous and helpful
12 August 2026
Allways very helpful when servicing my car as I need to wait due to having to travel along way.
12 August 2026
Perfect service. No problems
11 August 2026
Efficient, appreciated the car wash, nice showroom, knowledgeable staff
11 August 2026
The team were great, as per usual. Sorted out everything I needed doing and even some more esoteric requests.
11 August 2026
A long wait to drop the car off and collect a car for the day. Despite no other people in front of me. Waited 40 mins. Then waited another 20 mins when picking the car up. The complementary car clean wasn't great either. Inside was not hovered proper
10 August 2026
Professional service as expected!
10 August 2026
The work was satisfactorily completed on schedule with all information video recorded. And the vehicle was cleaned to a high standard.
10 August 2026
Lorraine at the customer service desk was very helpful, friendly and knowledgeable.
10 August 2026
Very helpful, easy process, good space to work whilst waiting. Would have been 5 but no biscuits anymore and despite best efforts not able to sort my mobile phone connection.
09 August 2026
I would like to give you zero because u rip people off, especially because you really that customers dont scrutinise your charges
09 August 2026
Pleased with all aspects of my visit.
09 August 2026
Friendly staff giving an excellent service.
08 August 2026
Good communication and explanation of what will happen
08 August 2026
Multiple issues during this visit. conflicting advice about BMW recall duration and rental reimbursement not provided despite commitment, poor communication, and staff unaware of the advertised timing-chain service.
08 August 2026
Work done on time, Cost less than I'd been told ,!
07 August 2026
There was no update on progress on the car until I reached out on the last day of the loan car hire agreement was expiring. It would have been good to have the bmw team follow up instead
06 August 2026
Friendly, and professional.
06 August 2026
EVEN GOD WAS NOT PERFECT
06 August 2026
Very good service from the beginning. When I arrived the service team gave me all the information I needed and Lorraine was excellent.
06 August 2026
Great team well looked after
06 August 2026
Car was in for recall but thorough ch2ck of vehicle as well as clean appreciated.
05 August 2026
Excellent friendly service and great car wash.
05 August 2026
I was kept informed of everything that was going on and clear guidance was provided.
05 August 2026
Really good and fast service
05 August 2026
Seam free booking, drop off, wait, coffee & comms.
04 August 2026
As ever, the guys are fantastic. Able to leave my car in safe hands while I worked. Business lounge great place to work
04 August 2026
Quick and easy. Helpful staff. Polite.
04 August 2026
Easy to book slot. Recall completed on time. Car washed and vacuumed.
04 August 2026
Despite an unavoidable delay in tyre supply the service and communication was excellent
04 August 2026
As planned
03 August 2026
Lorraine in service was everything you would expect from a premium mark dealership. She kept me informed while I waited and was courteous and professional.
03 August 2026
On time, MOT passed, car valeted afterwards
03 August 2026
Resolved the hardtop roof rattle on my BMW E93 M3
03 August 2026
What was expected was done and the car now seems to be fine.
02 August 2026
I was very happy with the service. My car was repaired in the quoted time frame. And cleaned. Staff were very polite and professional.
02 August 2026
Very thorough inspection of my car which included its first MOT. Also received a complimentary battery charge and wash of my car. Fantastic value for money!
02 August 2026
10/10 for fixing my but the hospitality I received was bad because I had to wait most of the day while my car was fixed when I needed a lift home because they refused to take me home, I also bought the car from BMW Camborne.
01 August 2026
Expected better customer service been to independent garages that treat you better. Greeting and updates poor, unable to get through to get updates. No one answers calls took 14 calls and over 1 hour to speak to someone. 1 star service should be 5
31 July 2026
Good personal service and kept me informed. BMW did the right thing by me for the fault in my vehicle even out of warranty.
FIND Group 1 Cambridge BMW
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01954 574 739
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01954 380 015
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01954 784593
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01954 380 015
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
25 October 2026
James was excellent. He knew all aboutvthe product and answered all the questions