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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 176 comments received in the last 90 days.
04 July 2025
Again the staff were very helpful
04 July 2025
Can't fault any of it
01 July 2025
vehicle was perfect on handover, signing of documents /paperwork was dealt with smoothly.
25 June 2025
James Trillwood did a superb job in looking after us
13 June 2025
Amazing car thank you
05 June 2025
Paul was as usual very knowledgeable and nothing was too much trouble Barons at Camborne
04 June 2025
All went to plan
04 June 2025
Nothing to failt
04 June 2025
As above- both Salesman Paul and Finance man James were professional and kept us up to date on progress
02 June 2025
As stated in the previously the sales person people I felt with made all the difference to my purchase experience. I was really listed to and valued as a customer which goes an enormous way when making a purchase of this size.
31 May 2025
Very well presented new car, the dealership did everything which was promised and a little bit more.
24 May 2025
Tom Claire very helpful. Listened to wants and needs. Understood requirements.
07 May 2025
The petrol version was not available for test drive and it would have been nice to just compare performance and noise levels.
04 May 2025
The handover of the vehicle was very smooth and thorough. The process of purchasing the vehicle was well catered.
02 May 2025
Paul Smith and James White explained everything in detail.
02 May 2025
As above attention to detail is first class and explanation of the car excellent
01 May 2025
We bought car on the Wednesday and we collected it the following Monday. Very very satisfied.
30 April 2025
As above
29 April 2025
Signing took longer than expected due to IT issues
27 April 2025
James was excellent throughout sourcing and delivery of the vehicle. Friendly informative and nothing was too much trouble
27 April 2025
Easy to deal with
21 April 2025
Excellent, knowledgeable staff - Tom and James. Tom did a great job in convincing us to part with our much loved 118, with a clear explanation of the costs and finance. No hard sell, he just pointed out clearly what our options were.
19 April 2025
Communication was on point right up to receiving the car
13 July 2025
Professional, polite and delivered a great service.
13 July 2025
I was extremely dissatisfied with the service from start to finish. From delay/lack of communication too often confusing and mixed messages received resulting in the absence of client experience I would expect from a prestigious brand.
12 July 2025
All went exactly as expected.
12 July 2025
Very with the service I received from all of the staff. Very quick sorting out the vehicle recall.
11 July 2025
Paul Smitham has been an outstanding member of staff, fabulous service whilst buying a new car
11 July 2025
Mr Brindle gave me exceptional service
10 July 2025
Quick MOT and clear video feedback
10 July 2025
Oil service done without issue
10 July 2025
The staff that handled my car were incredibly polite, explained everything throughly and got my car back to me quickly.
09 July 2025
N/a
09 July 2025
It was really good and helping. Everything was well explained by your representative who dealt me on the day.
09 July 2025
Very good service and good facilities to work while waiting.
08 July 2025
Great service and communication, no hassle, easy to deal with and all finished in good time
08 July 2025
Jason phoned to discuss the repair and costs up front so no unpleasant surprises He also kept me up to date with the car during the day
07 July 2025
Speed and efficiency
07 July 2025
As above
07 July 2025
No mention of airbag recall fixing while collecting the car. That was the main reason why I got my car to you guys. I had selected fuel top up but I found the unopened bottle on my seat. I was expecting that be filled in the tank.
06 July 2025
Just gratitude and a big thank you to Matthew and your expert engineers, and please give them a copy of my review.Thank you, Liz Ayden
06 July 2025
Very satisfied
06 July 2025
They were going to have my car in for Monday but I was told on the Saturday that the part is not going to be delivered so had to book it for Wednesday, as I had taken a day off work on Monday. As the part should have been organised earlier.
05 July 2025
Reliable, simple, efficient, effective.
04 July 2025
Jason was very thorough and kept me well informed throughout the process
04 July 2025
They my car a free car wash included, and it came out looking fantastic! Really happy with the service
03 July 2025
See above
03 July 2025
I would have liked your engineer to spend a few minutes explaining the under bonnet rodent damage, highlighted in the video clip, emailed to me.
03 July 2025
The staff were very accommodating and efficient. I had an additional request subsequent to my original booking and this was carried out within the same timeframe.
03 July 2025
See above
02 July 2025
Good communication, keeping me updated throughout the day
02 July 2025
Recall work completed while waited. Free coffee nice touch.
01 July 2025
On collection I noticed white discolouration and light scuffs on NSF wheel. Tried wiping stains off but was too stubborn. Spoke to service desk, car was taken to prep and stains removed but left dull finish. Light scuffs still visible. Disappointed.
01 July 2025
We were looked after by Jason throughout the process . Had a courtesy car and we came out feeling that it was a good experience
30 June 2025
Clear reports on work done and extras needed. All work completed in the timeframe predicted!
30 June 2025
Everything was completed within the time frame and I was happy with the service.
26 June 2025
the service was performed with efficiency
25 June 2025
Service team are great, prices are reasonable.
25 June 2025
Got the work done and I left quickly.
23 June 2025
Good service
23 June 2025
Lorraine at BMW Service Desk Cambridge advised me not to use the self check in service but report to her on arrival. I arrived early and she started check in procedures as soon as I arrived.The work was done well and Lorraine summarised work done
21 June 2025
Everything was completed and the car was washed
21 June 2025
Brake fluid service. Waiting appointment. I knew when the car was ready as i saw the guy who did the courtesy wash bring my keys back in. I then waited another 25 minutes before someone came over to say it was ready. No other customers there.
21 June 2025
Friendly helpful staff, everything to time
20 June 2025
Jason Harrison was excellent. Friendly, knowledgeable and kept us updated
20 June 2025
At last .... they they sorted out past failings.
19 June 2025
Team lovely. Good facilities onsite for working whilst car being seen to
19 June 2025
Extremely satisfied
19 June 2025
Professional Service.
18 June 2025
Very good service from everyone involved at BMW.
17 June 2025
Satisfied with solution given
17 June 2025
Did everything you said you would and on time
17 June 2025
First class
17 June 2025
All very straightforward
17 June 2025
Fast & friendly service
16 June 2025
Jeremy at reception was very helpful and informative
16 June 2025
Jeremy was great very helpful with the curtesy car
16 June 2025
I would have increased the rating but my car was returned without a wash. I would have appreciated that a lot.
15 June 2025
The service experience was excellent. Lorraine was thoroughly professional and I left feeling confident all was well.
15 June 2025
Great communication throughout the whole service process with all members of staff being helpful and friendly but always very proffesional .
13 June 2025
/
12 June 2025
All ok just an MOT
11 June 2025
Same as above
11 June 2025
All good and I signed upto the service plan scheme. Friendly service staff male I dealt with.
11 June 2025
Nothing to fault
10 June 2025
The staff and service are fine.
10 June 2025
Can't Fault my experience on this visit, car was thoroughly checked and i was notified and informed of the process it went through
10 June 2025
Did exactly what I expected
09 June 2025
Lorraine on service reception was very polite and welcoming. I waited whilst the service and MOT were carried out and found the waiting area comfortable with a endless supply of coffee. I received visual updates of the vehicle inspection.
08 June 2025
Forgetting the 2 hr wait for the MOT, I was happy with the vehicle health check and staff were very friendly especially Lorian.
08 June 2025
Vehicle was ready on time.
08 June 2025
Problem was identified and resolved quickly.
07 June 2025
Never have to worry, everything always meets high standards.
06 June 2025
Good
06 June 2025
Sarah very helpful and polite. Always willing to help.
03 June 2025
good coffee and regular updates
03 June 2025
Fully metrequirements
03 June 2025
Poor service, expensive, failure to update.
03 June 2025
Good service from Jeremy and Jason
03 June 2025
Flexible and helpful people.
03 June 2025
The staff are very knowledgeable and kept me updated about additional items and their cost. Replacing the tension strut, new tyres and KDS alignment has made a real difference to the quality of the ride!
02 June 2025
Really nice people tk deal with.
02 June 2025
Vehicle had problem created during service as above and wouldn't test drive it after fixing as only had 30 miles fuel left
02 June 2025
Feel in safe hands and if there's a problem it's sorted out.
02 June 2025
Service blaming call centre service not being booked in, my service was never cancelled by me or the call centre, parts ordered for the service, waited longer on the day parts to arrive, service adviser rude, not kept informed, awaiting manager email
01 June 2025
All service are good :)
01 June 2025
Car returned with all works done in a timelyy manner
01 June 2025
Natalie Day was very personable and professional.
30 May 2025
As above!
28 May 2025
Excellent service throughout the process and everything ran exactly to schedule. Staff were very friendly, welcoming and knowledgeable. Special call out to Lorraine.
28 May 2025
all good
27 May 2025
Everything went as planned and to a pre-notified price.
27 May 2025
Very satisfied
26 May 2025
Everything done quickly and efficiently, and as asked for.
26 May 2025
Very efficient service
25 May 2025
The only minor thing that lets you down is your car washing. It is a lovely gesture but since everything else you did was first class doing this below standard was not helpful for your image. For example my front windscreen was still dirty.
24 May 2025
Felt comfortable and valued
24 May 2025
Faultless and very efficient and courteous.
24 May 2025
Good service and helpful
24 May 2025
I've received nothing but first class service from the whole Group 1 BMW team every step of the way.
24 May 2025
I've lost count of how many times in the last 2 years I've booked an appointment for an engine light fault and a day after spending money I get a new engine light fault.
23 May 2025
Staff are technically competent and efficient.
22 May 2025
Always good service and friendly staff - I just wish they did courtesy cars on Saturday.
20 May 2025
See above
20 May 2025
As said previously very easy to deal with especially Will Horner and Lorraine Cook.
20 May 2025
As above
19 May 2025
Duagnosis done
19 May 2025
Got the desired results and feedback after an inspection
19 May 2025
My air bag was replaced well within the 2 hour time slot plus a tyre and engine check.
18 May 2025
See above. Could have stayed all day
17 May 2025
Overall ok, nobody contacted me to say car was done - I had to phone them even though I knew it was done as I'd had a report video and could see car was back in a different spot in car park, otherwise ok - better communication with customers perhaps
17 May 2025
Lorraine was excellent. I've had a follow up issues with my car and she's helped me come to a swift resolution
16 May 2025
The car wash was not up to the standard I expected from BMW.
16 May 2025
Fast and detailed service. From service department Jeremy Forster was helped me through the service plan and the service.
15 May 2025
Polite and Courteous staff
13 May 2025
See answer in question 1
13 May 2025
Really helpful and knowledgeable. Tom made us feel valued, more so than other car dealerships. A great experience all round.
13 May 2025
Service completed early as requested, everything to my satisfaction
13 May 2025
The staff were friendly & kept me updated on progress whilst I was waiting for the work on my vehicle to be completed. A special mention to Lorraine of the Service Team who I would give marks of 10/10 for customer service, friendliness and efficiency
13 May 2025
As above, plus reliability, service, value for money.
12 May 2025
There is nothing I could complain/moan about.
12 May 2025
My salesman Robert was great and understood that I needed my car asap
10 May 2025
Same as question one.
08 May 2025
Happy with a few doubts
08 May 2025
Great service. Smiling helpful staff.
07 May 2025
Good
06 May 2025
The.booking hadn't pulled through from Alphabet booking service but the person who I met on arrival quickly arranged with the service team for the work to be completed on the day
06 May 2025
Very satisfied with the service given to me.
05 May 2025
Good explanation of the procedure
05 May 2025
Easy
05 May 2025
All work done on time. No hard sell or extras forced
04 May 2025
Completely satisfied
04 May 2025
They explained every step of the process and it was easy to communicate and ask all the questions I wanted
04 May 2025
Knowledgeable, friendly and efficient staff.
03 May 2025
Literally nothing I could possibly complain about.
03 May 2025
Just did a good job and very efficient
01 May 2025
Certainly improved since last time. I was given a named individual to check in with and consult during the visit.
01 May 2025
I have always received great customer service from the team at Group 1 Cambridge.
30 April 2025
I indicated I needed car back by 15:30. They took it into account and car was ready for collection around 14:30, in time for me to come and collect.
29 April 2025
Good customer experience. Good facilities to wait.
29 April 2025
Staff all very polite and professional, things were done on time, making it easier to fit around my work
28 April 2025
Once booked in, staff were perfectly polite and kept me informed on progress. Good facilities in the dealership to keep me occupied whilst I waited.
27 April 2025
Lorriane really helpful and I was able to work easily while the work was being completed
25 April 2025
Every thing went as expected.
25 April 2025
Natalie was very helpful in taking care of my car and ensuring I was happy with the courtesy car
24 April 2025
I'd love it to be a little cheaper! ;)
24 April 2025
Pleasant coffee
22 April 2025
The staff dies not care about service. Inside of the car was not cleaned after work.
21 April 2025
Did everything on time and very efficient
21 April 2025
Did everything as expected with a smile
21 April 2025
Everything went smoothly, the only issue is there is generally a lack of convenience cars available
20 April 2025
everything played out as expected
19 April 2025
Polite & efficient service throughout day. Good facilties for waiting customers. I forget if I dealt with Cambridge francise before it moved to Cambourne, but early experience with several BMW dealers wasn't great. I might return from independents!
19 April 2025
Every step is clear and smooth
18 April 2025
The only problem I had was that the service indicator wasn't zeroed and the car's service history was not updated on the car. Attempts to correct this remotely has resulted in the deletion of whereabouts the service was carried out.
12 July 2025
Nothing too much trouble, very helpful