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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
510 ratings and 204 comments received in the last 90 days.
17 July 2024
William Macey from Group 1 Cambridge has been great throughout the whole process.
13 July 2024
Tom was knowledgeable, efficient and helpful
09 July 2024
Awaiting collection of vehicle from my supplier but all processes & customer service in order & to my satisfaction
05 July 2024
The sales executive James Trillwood was very helpful and was able to answer all of our questions promptly. The process of part exchange and finance for the new car was straightforward.
03 July 2024
Was made a very special event by their focus on the detail and experience for me.
02 July 2024
Great from start to finish from James Trillwood, very professional, went above and beyond to help find me the right car, and an easy process to picking the new BMW.
02 July 2024
Pleasant experience
01 July 2024
Great service and technical info provided always in a timely way by James Trillwood. Nothing is too much trouble.
29 June 2024
Tom Clare was great. Attention to detail was great. Highly recommend Tom.
27 June 2024
As above also James was great and very helpful
25 June 2024
Very satisfied with process, car was delivered in a few days which helped us out immensely.
25 June 2024
Great
14 June 2024
Very good as always , third time going back and dealing with Adam , fantastic
05 June 2024
Lewis Szulc was great , very knowledgeable and friendly , kept me updated during manufacture of the car and very accommodating of my schedule by coming in early to do a handover as was a more convenient day for me.
02 June 2024
Everything went smoothly and the presentation of the vehicle was excellent.
01 June 2024
Sales and Business staff top class,a wonderful reiaxing experience.
30 May 2024
Lewis could not have done enough for me. Everything was as agreed and Lewis was superbly efficient at everything.
30 May 2024
We spent a lot of time looking at several vehicles and given the opportunity to test drive the one we felt most suited us. The presentation at the collection point was impressive and helpful with looking at the different aspects of how things work
28 May 2024
Very considerate and the details on the car was delivered really well. Paul Smithum was very helpful and ensured we were confident with the car before driving off.
26 May 2024
William was outstanding in everything he did, unfortunately a delay in delivery which was out of his hands. Pre delivery and handover exceptional.
21 May 2024
The experience in the handover room seeing the new car for the first time was amazing. James Trillwood explained all the features of the car
16 May 2024
Amazing service through and through
07 May 2024
Very friendly, helpful, polite and thorough with the handover
03 May 2024
Speed and efficiency of purchasing process from start to finish - excellent.
03 May 2024
Car was ready earlier than expected, hand over was very smooth.
02 May 2024
All went very smoothly.
30 April 2024
Great communication
21 July 2024
A positive experience
21 July 2024
Flexible, friendly and understanding
21 July 2024
Matthew was fantastic 10/10
21 July 2024
They fixed my issue and completed a service recall at the same time
21 July 2024
Everything dealt with to my expectations
21 July 2024
All sorted in the same day
21 July 2024
Very informative and helpful staff
20 July 2024
Everyone was very helpful.
18 July 2024
Jason Harrison kept me updated throughout the day and was a pleasure to deal with. 10/10.
17 July 2024
Fast efficient service
17 July 2024
I had a puncture and was away from my local dealer so have never been a customer and got great service although i was remote from the car and dealership the whole time.
16 July 2024
Natalie was helpful and friendly. She called quickly when I questioned the service cost and agreed to honour the lower price as advertised in the MyBMW app. She also arranged for a couple of warranty issues to be resolved at the same time.
16 July 2024
Jeremy was great!
16 July 2024
They did all the work in a timely fashion
15 July 2024
Punctured tyre was replaced quickly
15 July 2024
Natalie Day, our service co-ordinator has been most helpful during the present problem with our i3. She has kept us informed of developments and progress and has taken further our car problem with BMW.. We are most grateful for her contribution
15 July 2024
very satisfied
15 July 2024
The work on my vehicle was completed on time and the customer service was amazing.
15 July 2024
Completely satisfied with the service from Tom Clare, but see below about regarding how we were let down by BMW through no fault of Tom.
15 July 2024
If only you could communicate on the correct phone number you'd get five stars.
15 July 2024
Work completely well and quickly
14 July 2024
Very helpful, polite and like the video
14 July 2024
Great service
13 July 2024
Job well done and the car came back to me in a good clean condition
13 July 2024
My previous experience at Cambourne Group 1 was not good but this time round Thanks to Natalie and the Engineer who reviewed the car they got it spot on.
11 July 2024
Very friendly staff and excellent customer service throughout the experience
11 July 2024
The service was quick and the service team are very informative
10 July 2024
The ladies in reception and the gentleman who explained all my services were all very kind and friendly.
09 July 2024
Friendly welcome Car drives well Car cleaned and ready on collection
08 July 2024
I was kept informed by text how my car was doing and when it was ready for collection.
08 July 2024
Nothing too much trouble
08 July 2024
Very efficient
07 July 2024
Lorraine did a fantastic job of looking after me, kept me informed of progress, made sure the car was cleaned, explained everything beautifully. She is a credit to your company.
07 July 2024
Mathew was very helpful and reassuring about finding out what the issue was with my car. Between him and the technician, they found out what the issue was quickly and was very helpful and kept me updated. The service was gold stars! Brilliant thanks!
07 July 2024
Nu santeti serious cu clienti pentru ca nui corecta sa pleca cu masina ne reparatia si sa mise spuna ca nu acum data vitoare nui corecta sami luati bani pe investigative si sa nu reparati nimi
07 July 2024
Lorraine attended to this appointment and reached out ahead of the date and kept me aprised on the timeline required for service.
04 July 2024
The issue with our vehicle was a difficult one and took time to resolve, but from keys in to keys and car out, Natalie our service advisor couldnt of done any more and kept us updated at all times. Outstanding service and a credit to the business.
04 July 2024
Directed to Natalie as soon as I arrived. She kept me updated while car in garage and fast collection from her when completed.
04 July 2024
As advice, a pleasant experience with helpful, friendly staff.
03 July 2024
Great service, was Kept well informed
03 July 2024
My only
03 July 2024
Information was clear. The video overview of the vehicle was awesome.
03 July 2024
I felt my car was in the hands of highly competent mechanics.
02 July 2024
Welcoming service, quick turn-around, and I got some quiet space to work while the job was being done.
02 July 2024
Lorraine was dealing with me and was superb in every regard. Very friendly and imformative.
01 July 2024
Works done promptly
01 July 2024
Sorted out my issues efficiently
01 July 2024
As above
01 July 2024
Did what it said it would do and gave me a workaround for my sat nav.
30 June 2024
Service and MOT carried out promptly while I waited.
30 June 2024
I asked for my aerial to be checked as I have an issue with stations cutting out. I received no feedback on collection
30 June 2024
The receptionist Jeremy who is quite new to Group 1 Cambridge was extremely good so I hope he has Long stay with the Company
30 June 2024
Although it was a small service and MOT, the car was also cleaned and hoovered beautifully
29 June 2024
Work carried out to requirements, communication very good, vehicle health report video detailed and thorough.
29 June 2024
As above. Also I liked the video about my service.
28 June 2024
Just brilliant
26 June 2024
Good service and friendly
26 June 2024
I was informed of the situation with my vehicle straight away and kept up to date with everything taking place.
25 June 2024
I handed you the keys 8:15 one day and you take one more day to finish. Not ideal isn't it?
25 June 2024
While my car was receiving its MOT my service rep (Jeremy at Group 1 BMW, Cambridge) also ensured that the necessary recall work was undertaken during the same visit.
25 June 2024
nice facilities to work from, well informed throughout
25 June 2024
Matthew was very helpful and attentive.
24 June 2024
All the work that needed doing got done.
24 June 2024
Easy and no issues. Polite and helpful Staff
24 June 2024
I was dealt with professionally and courteously. The service was done quickly and i was sent a video detailing tread depths, which helps keeps me informed.
23 June 2024
Friendly and efficient. Useful feedback from video survey. Free gifts were a very welcome bonus...a very nice touch.
23 June 2024
Excellent service, Matthew in your car service desk was brilliant.
22 June 2024
My needs were fully met
20 June 2024
Dealt very professionally with me from start to finish
20 June 2024
See above
18 June 2024
Experience was very positive. Anything was a bonus based on previous experience of Barons.
18 June 2024
Again didn't have any issues at all
18 June 2024
Service was good, always kind, welcomed.
18 June 2024
The problem with my car was fixed very quickly
18 June 2024
The whole experience was pain free from the automated keep drop off to receiving the car back valeted and cleaned.
18 June 2024
I did recently have a bad experience with Mini where items that were meant to be changed were discovered not to have been. A full exposure at senior level was undertaken and their intervention resolved the issue.
17 June 2024
Keeps up to date
17 June 2024
Great experience all round
17 June 2024
The dealership has always provided excellent service. It is reassuring to know only genuine replacement parts are used and the technicians fully trained to know the vehicles.
17 June 2024
Staff were really professional and friendly. Work that was required was carried out and helpful advice was given about whether to get my tyres changed yet or not.
16 June 2024
As previously stated in box one , this was excellent customer service delivery with the addition of someone really taking responsibility & understanding of the customers position.
16 June 2024
Service done on time. Video analysis provided. Car cleaned.
16 June 2024
Jeremy was very helpful throughout
16 June 2024
Friendly and helpful service from Matthew
15 June 2024
Not much to say, everything went smoothly.
14 June 2024
This is a well known BMW company which gives trusted, excellent service which my beautiful little BMW deserves to maintain it in top condition.
13 June 2024
Service was otherwise good. I have been a regular customer for some time.But see damage report above.
13 June 2024
all went as expected
12 June 2024
All good apart from a bit of confusion at pickup finding keys and working out whether I had a service plan
12 June 2024
Staff friendly and helpful.
12 June 2024
Polite and helpful.
11 June 2024
I was booked in to have two airbags changed but only one was available so I'll have to come back again.
11 June 2024
No complaints all good
10 June 2024
Again, Lorraine made me feel welcome and dealt with me in a very professional manner.
10 June 2024
There wasn't a sixth star ??
10 June 2024
Booked in at 11:00 and out by 13:00. MOT and service done as needed. Kept informed.
09 June 2024
Car is very low mileage (907 miles) and had new air and microfilters fitted in 2022. I was told that these needed replacing on a time basis in spite of the low mileage. I declined as I felt that they were being replaced for no good reason.
09 June 2024
Great service indeed with a caring approach. My car was cleaned this time, which wasbgreat. Customer service advisor was great too. However, while i have given 5 stars, the technicians did not replace rear wiper despite authorisation.
09 June 2024
The issue I had was quickly identified and rectified. I was kept informed of progress and the staff were very helpful and professional, a specific mention here for Matthew (?).
08 June 2024
Very helpful, kept me informed. Natalie, who was handing my "case", was professional and helpful.
07 June 2024
Happy with service although as a waiting customer 4 hours seemed overly long for a pre booked appt
07 June 2024
Clear description, quick resolution.
06 June 2024
Happy - friendly and helpful staff who explained the work that was required
04 June 2024
I was completely satisfied because of the interest Lorraine showed in ensuring all my questions were answered and I was given all the options. I would suggest you need a couple more customer workstation bays for laptop work while-you-wait.
03 June 2024
Quick and effective. Always helpful.
03 June 2024
The service people informed me what was happening
03 June 2024
Great experience!
03 June 2024
Kept up to date with notifications
01 June 2024
Very comprehensive and detailed
30 May 2024
Brilliant service
30 May 2024
Never had a problem with the garage always use the same place .
30 May 2024
Group1 were helpful and professional but vey busy
29 May 2024
Despite excellent staff, the centre over promised in that it offered to wash the car, but didn't explain this could add over an hour to the appointment time. After 50 mins waiting I had to leave. The staff were very apologetic.
29 May 2024
The professionalism, courtesy, inter-personal skills and general information transfer from the Service Centre staff (Matthew) was simply impeccable.
29 May 2024
We were very much listened in our request and the car was very well checked
28 May 2024
Easy booking, kept informed, notified when complete. Also car nice and clean.
28 May 2024
Lorraine, Service Advisor was efficient and professional, she kept me updated on the service process, my car was washed.
28 May 2024
Completed on time,work completed left with a washed motor.
27 May 2024
All questions dealt with on collection of car - when I made contact.
27 May 2024
Very happy with the service I received. No query too trivial, the staff took time to answer everything asked of them.
26 May 2024
Very satisfied with BMW service they always go beyond very helpful nothing is too much trouble for them
26 May 2024
The customer service I received from this dealership is excellent and the best I have received from any BMW main dealer
26 May 2024
Really helpful
26 May 2024
Did what was needed
25 May 2024
Natalie was very helpful when it came to adding the necessary additional work to the schedule once the vehicle health check was complete.
24 May 2024
The chap who dealt with me was professional and showed courtesy at all times.
23 May 2024
Always grateful for the support provided by James Smith
23 May 2024
Again The lady was so nice and helpful,
22 May 2024
As above
21 May 2024
Very efficient service
21 May 2024
Very satisfied.
21 May 2024
Informative, friendly.
21 May 2024
Professional & helpful from advisor
20 May 2024
Service Assistant was very helpful
20 May 2024
Easy booking lots of follow up reminders etc and guidance; service completed in the timeframe quoted, Lorraine was welcoming, pleasant to deal with whilst remaining professional adding to overal sense of confidence in the dealership
20 May 2024
Customer service really good and felt welcome.
20 May 2024
Completed all work well within the anticipated time.
19 May 2024
Booking through website didn't work and was confusing. It looks like the service team did not know or cared about it. Once the service booking was done, then it was OK. But I lost a lot of time due to this issue
18 May 2024
Good service as ever
18 May 2024
Overall health check carried out with useful video and conclusions directly to phone
18 May 2024
It was really nice. Jason and Elliot were very helpful in explaining me about the service and the car
18 May 2024
God friendly service
18 May 2024
Washed my car even though was only an MOT and discussed the Amber advisory's with me openly and honestly!
17 May 2024
Smooth and swift process
17 May 2024
excellent service at the centre, particularly liked the video of the car. My husband brought car in and very impressed by friendly service staff
17 May 2024
Great customer service. 10 times better than Stevenage who are terrible!
15 May 2024
Great service
15 May 2024
Quick service with good information flow and the issue with the car was fixed
14 May 2024
A really excellent job was done as always. Car seems to be running just fine.
14 May 2024
Exceptional customer service
14 May 2024
It was a pleasant experience.
12 May 2024
Very friendly helpful and efficient
12 May 2024
Everything required was completed on time. Great waiting are with WiFi and free drinks.
10 May 2024
Communication over the 2 days that the car was being looked at for a fault was very good, despite a problem/delay with a part bring delivered due to a breakdown and we were provided with a car as required.
10 May 2024
Lorraine my contact point kept me fully up to speed throughout
09 May 2024
Very happy as everything v was what I would expect from a BMW dealership - integrity, transparency and fair.
09 May 2024
Credit is specifically to Lorraine, the service department overall is Ok.
07 May 2024
A friendly welcome, always updated throughout my wait, ever so efficient ... and lovely coffee! Particular thanks to Lorraine who was superb! Even the Head of Business, Kevin, had time for a chat to check all was ok. Outstanding service!
07 May 2024
Prompt efficient service
07 May 2024
The personal service was very good especially from the female in the service section. The day I came in was 30th April
06 May 2024
Everything went according to plan, all on time, no hidden extras.
05 May 2024
My repair was an emergency following a MOT failure. On explaining the situation, staff member Jason was very understanding and helpful to find a slot sort out this repair at the earliest possible date. Very friendly and helpful service by Jason.
05 May 2024
Very satisfied with the experience but I wasn't contacted to tell me that the car was ready to collect
04 May 2024
Always clean, always happy to help
02 May 2024
The aftersales service received from Lewis Szulc was first class.
02 May 2024
All things done good
01 May 2024
Great service from Elliot
01 May 2024
Very friendly service and professional
30 April 2024
Difficult to book dates in short notice but nice experience
30 April 2024
Just very professional start to finish
30 April 2024
We always get great service and the knowledge that our car is in safe hands.
30 April 2024
Team was great
29 April 2024
Very satisfied with the whole experience.
29 April 2024
Outstanding support and customer service
29 April 2024
I'm happy
27 April 2024
Good waiting area. Kept up to date with progress.
19 July 2024
The salesman (Adam ) was very professional, knowledgeable, friendly and polite. He made me feel at ease throughout the process of buying my new car. He answered all my questions, and took the time to explain everything in a easy to understand way.