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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
411 ratings and 172 comments received in the last 90 days.
03 May 2024
Speed and efficiency of purchasing process from start to finish - excellent.
03 May 2024
Car was ready earlier than expected, hand over was very smooth.
02 May 2024
All went very smoothly.
30 April 2024
Great communication
24 April 2024
My sales contact was excellent - I drove over 100 miles to look at a second hand car, ended up buying a brand new one - given I could have ordered locally I think this shows how happy I was with the service to drive there again!
24 April 2024
Very good service by James Trillwood our sales manager. Kept us informed and delivered by the date expected
19 April 2024
Robert Pinto was highly professional and very friendly. Made the whole experience seamless.
09 April 2024
looked after me well through all the delays
07 April 2024
Great sales person very knowledgeable about the car I purchased Looked after all my needs great communication through out the purchase
04 April 2024
Did the deal i required
03 April 2024
Lewis was excellent throughout the entire purchase process, from test drive to handover. I was kept informed throughout; he was always available when I needed assistance, and his approach was friendly yet professional.
01 April 2024
The experience was hassle free and paul was very nice to deal with.
14 March 2024
The centre answered all my questions and made the purchase experience effortless. They were also honest and not the usual pushy sales. The collection of my new car was also effortless and nothing was too much trouble.
13 March 2024
The purchase process ran smoothly over a lengthy period from model selection to handover, with helpful support from my local dealer over that period.
11 March 2024
They delivered what they promised
11 March 2024
This was the first large purchase I have made since my husband died, so approached the process with some trepidation. James Trillwood was understanding, informative and supportive throughout purchase and delivery. Thank you, James.
06 March 2024
Again, really great experience. I felt informed, confident with everything, and appreciated all the extra help.
01 March 2024
Really enjoyed the handover and the way in which the car was presented. Nice that it was covered over then revealed. Also appreciated being picked up from the station, the flowers and meal offer was a nice touch making the experience more personal.
27 February 2024
Easy to deal with made it a pleasure
26 February 2024
Very smooth process, extremely helpful sales person, any issues and queries got resolved immediately. Attentive but not pushy. I feel I got good help with choosing the right optional upgrades for us.
25 February 2024
Lewis Szulc was very helpful and had an excellent balance of being professional and personable when dealing with us. He was exceptionally good with our son too when we met Lewis in person.
22 February 2024
Everything went smoothly and any questions I had were answered to the best ability
22 February 2024
Great communication and nice people
22 February 2024
Extremely satisfied. Like I said above the sales man made me feel comfortable, answered all of my questions and was very smooth throughout. I would buy again from that dealership!
22 February 2024
I was looked after from The moment I started looking for my new car
22 February 2024
See 1 above - entirely satisfied.
10 May 2024
Lorraine my contact point kept me fully up to speed throughout
10 May 2024
Communication over the 2 days that the car was being looked at for a fault was very good, despite a problem/delay with a part bring delivered due to a breakdown and we were provided with a car as required.
09 May 2024
Credit is specifically to Lorraine, the service department overall is Ok.
09 May 2024
Very happy as everything v was what I would expect from a BMW dealership - integrity, transparency and fair.
07 May 2024
Prompt efficient service
07 May 2024
A friendly welcome, always updated throughout my wait, ever so efficient ... and lovely coffee! Particular thanks to Lorraine who was superb! Even the Head of Business, Kevin, had time for a chat to check all was ok. Outstanding service!
07 May 2024
The personal service was very good especially from the female in the service section. The day I came in was 30th April
06 May 2024
Everything went according to plan, all on time, no hidden extras.
05 May 2024
My repair was an emergency following a MOT failure. On explaining the situation, staff member Jason was very understanding and helpful to find a slot sort out this repair at the earliest possible date. Very friendly and helpful service by Jason.
05 May 2024
Very satisfied with the experience but I wasn't contacted to tell me that the car was ready to collect
04 May 2024
Always clean, always happy to help
02 May 2024
The aftersales service received from Lewis Szulc was first class.
02 May 2024
All things done good
01 May 2024
Great service from Elliot
01 May 2024
Very friendly service and professional
30 April 2024
Team was great
30 April 2024
Just very professional start to finish
30 April 2024
We always get great service and the knowledge that our car is in safe hands.
30 April 2024
Difficult to book dates in short notice but nice experience
29 April 2024
I'm happy
29 April 2024
Very satisfied with the whole experience.
29 April 2024
Outstanding support and customer service
27 April 2024
Good waiting area. Kept up to date with progress.
26 April 2024
Very helpful
24 April 2024
All went as planned, staff very friendly and professional.
24 April 2024
Elliot was excellent from initial booking in call and personally handled everything on the day. Cannot fault his service and knowledge
24 April 2024
It is always nice to be treated well. And I'm always happy with the way I am treated. Manners and a smiling member of staff go a long way.
24 April 2024
Process for booking and signing in was easy and I was notified throughout on progress
23 April 2024
Great customer care
23 April 2024
I know the job been completed properly and professionally
22 April 2024
Advisor (Jason) was polite and efficient
22 April 2024
CONTACTED ME WHEN THE CAR WAS READY
22 April 2024
All completed efficiently and quickly
21 April 2024
Very attentive and straightforward
20 April 2024
The service desk person in the Camborne dealership, though new, was particularly good - Matthew Brindle. I find dealing with a centralised booking system for services particularly irksome though.
19 April 2024
Everything was ok, although the work took longer than I expected (just under 4 hours from my appointment time), especially as I had a waiting appointment.
17 April 2024
Because I remain hapy with your service .
16 April 2024
Have to return to possibly rectify miss-alignment of device installed.
16 April 2024
Diagnosed faulty quickly and efficiently
15 April 2024
Good communication
14 April 2024
Good service, good rental car to cover the work.
14 April 2024
Service good quality, had run out of aircon refresh so that was only item not possible on the day.
14 April 2024
Car valet was offered in re call but I could of done better with a dust pan and brush
13 April 2024
Cambridge had great customer service
13 April 2024
No negative issues
13 April 2024
My M4 required quite a lot work and the BMW Cambourne did a great job on it; it's like new!!!!
13 April 2024
My spend was quite low. I was treated with the same consideration as if I had spent a great deal of money.
12 April 2024
Happy with the time and work that was done hopefully no more recalls will be happening.
11 April 2024
Smooth process from start to finish
09 April 2024
Service was amazing!
09 April 2024
An appointment was arranged within a day of speaking to a member of staff
09 April 2024
The people at Cambridge BMW are great. I popped in at 5pm to ask for a service and they sorted it out for 9am the next day. I worked from the dealership and they kept me informed throughout the day.
09 April 2024
Very good customer service on arrival :)
08 April 2024
Met my needs
07 April 2024
Failure to advise work couldn't be done before we arrived. Indeed only realised the work had not been done when the car was handed back. No apology until we complained. We wasted 4 hours of our day and travelled a combined 64 miles!
07 April 2024
Although the service and staff were great as always. The cleaning of my car was nothing like I've experienced before, unfortunately, not very good
07 April 2024
As per above comment
06 April 2024
The service department was informative and sent out a video on he vehicle and also followed it up with a courstey phone call to make sure you were kept informed about your vehicle throught allthe stages .
06 April 2024
Very helpful
05 April 2024
Just as expected and did everything required
05 April 2024
Good service but service advisor but never received follow up on question about map update. Cost to diagnose a fault is too high
04 April 2024
Excellent service
04 April 2024
People helpful and pleasant
04 April 2024
Excellent service throughout visit
04 April 2024
Polite & professional service. Nice waiting area
04 April 2024
Underwhelming service, no one to greet/say where to go on entering dealership, vehicle returned with marks, another customer present had bad experience which was poorly handled.
04 April 2024
No problem with booking , arriving and department with little effort
02 April 2024
They did a great job and were professional. Car was cleaned too.
01 April 2024
Car recall to replace my airbags.they only did one as the other was
01 April 2024
On the 18/10/23 a cut in the back left tire was identified, deemed safe at the time but a failure for the next MOT. On the 16/02/24 a nail was found on the back right tire and I had to have it changed. the technician did not note the cut in
31 March 2024
Even tho there was issues they did finally get sorted put
31 March 2024
Overall service - work done, health check and valet completed satisfactorily.
30 March 2024
Very efficient with great customer service
30 March 2024
Car was scratched while being serviced. Had problems with the car auto/start stop since having it back. We raised the scratch upon pick up and we're promised a call in order to resolve, call 3 times, no one available, promised call back heard nothing
30 March 2024
Group One Cambridge continues to meet my high level of service expectation
29 March 2024
Very clear and helpful. Actions very well explained
29 March 2024
expected - waited for car.
29 March 2024
When I arrived, no loan car a requested. But all resolved quite swiftly
29 March 2024
Tom made sure we was happy at all points of buying the car
28 March 2024
Very helpful advisor who deals with customer from booking in to collection - Elliot was very helpful and kept me updated during the day
28 March 2024
Affordable professional
27 March 2024
At the end of the day it is people who make things work and they are in abundance at Group1.
26 March 2024
Service was all I expected
26 March 2024
Repairs carried out satisfactorily and in a timely manner. Only criticism is the attempt by the dealership to charge a 'diagnostic fee' to find the source of the issue even though I had fully identified the fractured coolant line to them in advance.
26 March 2024
My car didn't have a service - it was a recall
26 March 2024
I am extremely happy with the actual work performed. I am less happy with the admin side since they failed to email me an alignment printout, as promised, and they have done nothing about breaking my BMW key cover.
26 March 2024
Very happy with the service
25 March 2024
Timely service. High quality and informative staff.
25 March 2024
Good attention from staff
25 March 2024
Initially I was contacted by you to book my car in for the end of warranty check. I later added the MOT. On arrival I was told this service was no longer available. I just wondered if i hadn't have booked the MOT, would I have been contacte.d
25 March 2024
On time, reasonable cost, comfortable waiting area, no problems
24 March 2024
Fast and easy to drop keys off and liaise with staff over text messages
24 March 2024
quick and efficient service
24 March 2024
Because the problem was not resolved so my car will need to be looked at again.
21 March 2024
Service and work completed was fine, but the constant calls and emails since asking me to provide feedback is outrageous. Person I've spoke / complained to at Group 1 about this explained that my details have been sold to a third party who carry out
19 March 2024
A bit confusing over which day for the service was actually booked (and it was NOT the day that both the email and SMS reminders said it was), the servicing supervisor was able to fit me in for the service when I turned up on the wrong day.
18 March 2024
Because I'm dissatisfied
17 March 2024
For the recall and the service I was please that a discount had been given and the work linked to a recall. BUT, £336 to change a battery for the SOS is simply scandalous. I have to prepare for this again in 3/4 years time. Why designed this way!
15 March 2024
Courtesy car provided free, helpful staff who kept us informed.
15 March 2024
I was really well looked after and the price didn't make me cry.
15 March 2024
We got informed very steps on the way
14 March 2024
I had taken my car in due to condensation in the headlamp on a Friday and was advised that it needed replacing. I was given a courtesy car in the meantime. To my surprise the replacement was done very promptly as my car was ready by Tuesday.
14 March 2024
While new parts were fitted in my car, i have no video or pictorial evidence of any new parts being put in, or old parts being removed. You can consider a video showcase of work done for client. Stuff unavailable to help me locate car on collection.
13 March 2024
As above.
13 March 2024
Helpful friendly staff, in particular when a problem was highlighted
13 March 2024
Service department was very helpful and the issue was dealt with quickly.
12 March 2024
Amazing staff
12 March 2024
Long wait until a date when a courtesy car was available
12 March 2024
They were very helpful and replaced my tyres. Very efficient and sorted out the insurance.
12 March 2024
Excellent service by the staff I mentioned
12 March 2024
Completed the works all as requested and to the price as quoted. The complimentary wash and vac was appreciated.
12 March 2024
One instruction whilst in for the service was not carried out and will have to be completed at the next service.
12 March 2024
The service was completed as agreed. However, I'd had to complain in order to get a loan car and I mentioned that there was a key fob problem and rather than being addressed I was instead 'alerted' to the issue I'd raised myself in the first place!
12 March 2024
Professonal, friendly and efficient
12 March 2024
Great service
12 March 2024
My Service experience was superb and drop off and collection was excellent
12 March 2024
The service staff were very helpful
12 March 2024
I feel like my car is being looked after well
11 March 2024
Very efficient service
11 March 2024
good service
11 March 2024
I was told there was an earlier slot by text. I replied I'd like to take it but heard nothing more, despite following up with a further text.
10 March 2024
Visit took 2x as long as it should have. Nobody noticed the replacement pads had not been fitted. Keys handed back to me before works I had paid for had been carried out.
08 March 2024
Kept informed of everything and they followed up !
08 March 2024
My car (M135i) is one of the early ones that does not get remote software updates and needs a patch from the dealer to allow updates to come through. I asked for this to be fixed but it wasn't, so I'm still running really old software
08 March 2024
Location, even with the loan vehicle option
08 March 2024
Car was not ready on time, was left with dirty hand marks on the steering wheel and the health video didn't arrive for two days
07 March 2024
Staff all very helpful and friendly.
07 March 2024
Service staff very professional and attentive.
07 March 2024
Friendly, efficient staff. Work completed on time. Car valetting v good. Decent courtesy car.
07 March 2024
Helpful polite staff
07 March 2024
The work was carried out as per my instruction . new allow wheel fitted and MOT carried out. My only small moan is there was dirty foot prints on the light carpet in the drives side. Floor mats should be used in customers cars
07 March 2024
Service was done whilst I waited and I was off in 2hrs
07 March 2024
There is not enough courtesy cars so I have to wait for many weeks to get my car in to have a recall done.
07 March 2024
The problem was sorted, but took 3 visits to the dealership. The dealership were very good and kept me informed, but meant lots of time out of my days whilst getting it sorted.
07 March 2024
again just a solid customer experian's car washed before given back to me
07 March 2024
Service experience was good with advanced warning of the cost.
07 March 2024
Always very good.
07 March 2024
Everything was fixed
07 March 2024
Have now switched to another dealer over 1 hour away due to the service. or lack of it.
07 March 2024
Was great came in for some recalls. I brought my car in one day before my appointment and they got it complete in one day.
07 March 2024
I have a service plan in place and was not very happy when the day before I received a text message demanding payment of £483.00! My husband had to phone and sort this as I was unable to phone at that time
07 March 2024
Everything sorted
07 March 2024
Kept well informed and everything was done as agreed
07 March 2024
Good staff and good service.
07 March 2024
Booking in ok, work carried out seemingly as per schedule but overall customer service poor with keys initially lost and agreed activities in respect of car not carried out and no-one from management wanting to discuss.
07 May 2024
Very friendly, helpful, polite and thorough with the handover